Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
SUMMARY DESCRIPTION
Under direction from assigned supervisory or management staff, leads, oversees, and participates in performing a full range of administrative, technical, and programmatic duties related to coordinating and providing the operations and services of the assigned Transfer Center, participates in the more complex and difficult work of staff responsible for providing transfer assistance including workshop presentations, application preparation, and transfer readiness information; and maintains research and data collection activities including the maintenance of the department website, transfer research databases, and transfer agreements in accordance with prescribed policies, procedures, regulations and guidelines.
DISTINGUISHING CHARACTERISTICS
This is the advanced journey level class in the Transfer Center Specialist series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed and the complexity of duties assigned. Employees perform the most difficult and responsible types of duties assigned to classes within this series including the provision of functional and technical supervision over lower level transfer staff. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility.
REPRESENTATIVE DUTIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
Lead, plan, train, and review the work of staff responsible for performing a variety of specialized clerical and administrative duties related to the operations and services of the assigned Transfer Center; participate in performing the most complex work of the unit.
Train assigned employees in their areas of work including transfer center methods, procedures, and techniques.
Verify the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications; interpret, explain and apply policies, procedures, codes and regulations relating to human resource operations.
Under the direction of an academic counselor, present UC and CSU application preparation workshops; develop content of presentations for workshops and classes to present transfer information, deliver application preparation information, and introduce the transfer process to students.
Perform a full range of duties involved in the development and dissemination of transfer center information; develop and maintain a comprehensive and responsive transfer website; develop, post, and present information regarding transfer center information and requirements.
Develop, coordinate, and prepare a variety of documents including transfer pattern documents; assist with the development of Transfer Agreement forms and related recordkeeping; ensure documents and agreements are in accordance with prescribed policies, procedures, regulations, and guidelines.
Oversee and participate in providing technical information to students and staff regarding transfer to universities, colleges, and technical/vocational schools; provide information regarding various program and admission requirements.
Oversee and participate in conducting orientations for students to explain the functions of the Transfer Center; direct students to appropriate resources including college catalogs, college reference guides, and computer programs/systems; provide directions and assistance to students in accessing information in various computer programs/systems including ASSIST, College Source, CSU Mentor, FinAid, and related systems; assist students in locating specific major and career information; assist students in facilitating transfer.
Oversee and participate in maintaining and displaying current reference and resource material including college catalogs, supplementary brochures, and financial aid/scholarship information; ensure that the information provided to students and staff is current; assume responsibility for selecting and purchasing reference books and computer software programs as necessary.
Oversee and participate in coordinating various Transfer Center events and programs to effectively market the college as a means for transfer to the 4-year university of the student’s choice; staff tables and provide information related to transfer requirements.
Serve as referral source for students who have complicated transfer issues; serve as an advocate for students who were denied transfer admission and refer to appropriate sources.
Oversee and participate in coordinating visits from representative from other colleges and universities; arrange and schedule appointments for students to meet with representative from other colleges and universities; coordinate tours of other colleges and universities for students.
Develop and present activities that will increase the college’s transfer readiness rates; develop activities to increase the transfer and college going culture of the community and the college.
Assist in developing data bases to gather needed student based reporting information; create accurate transfer based data and reports.
Participate in program management and development; participate in the development of goals and objectives as well as guidelines and procedures for assigned operations and services.
Serve as a liaison between the college and community regarding assigned programs and operations.
Assist supervisor in the preparation and administration of program budget(s); assist in preparing cost estimates for budget recommendations; assist in submitting justifications for budget items; allocate funds to proper budget codes; monitor and track expenditures in a timely manner; provide regular budget reports to administrator for control of expenditures; assist in resolving budget issues and problems; process budget/expense transfers; recommend budget revisions.
Perform related duties as required.
QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
Operations, services, and activities of a college transfer program.
Principles of lead supervision and training.
Methods and techniques of advising students regarding transfer options and programs.
Public and private university guidelines for application and acceptance.
Pertinent federal, state, and local laws, codes, and regulations including those related to the transfer of students.
Advanced college matriculation requirements.
Confidentiality requirements when dealing with personal and sensitive student information.
Data collection and basic research principles and practices
Mathematical and statistical principles.
Principles, practices, and procedures of business letter writing and report preparation.
Record keeping methods and procedures.
Principles and practices used to establish and maintain files and information retrieval systems.
Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Specialized transfer software and websites, including Assist, UC Pathways, and College Source.
Work organization principles and practices.
Principles and techniques used in public relations.
Interpersonal skills using tact, patience, and courtesy.
English usage, grammar, spelling, punctuation, and vocabulary.
Ability to:
Lead, organize, and review the work of staff.
Make effective and organized presentations in a laboratory or classroom environment.
Independently perform the most difficult transfer functions.
Interpret, explain, and enforce department policies and procedures.
Identify student needs and assist students in locating transfer alternatives.
Provide specialized assistance and information to students and others concerning transfer requirements and Center resources; work with students to facilitate completion of transfer applications.
Assess student needs and make appropriate referrals.
Maintain current knowledge of transfer requirements for colleges and universities; maintain inventory of information.
Understand the organization and operation of the College as necessary to assume assigned responsibilities.
Understand, interpret, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances.
Understand articulation systems.
Perform responsible and difficult clerical and administrative duties involving the use of independent judgment and personal initiative.
Respond to requests and inquiries from students, staff, or the public; effectively present information in person or on the telephone to students, staff, or the public.
Implement and maintain filing and record-keeping systems.
Independently compose and prepare correspondence and memoranda.
Plan and organize work to meet schedules and changing deadlines.
Work within the policies, functions, and requirements of area of assignment.
Provide lead supervision and training to assigned staff.
Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
Adapt to changing technologies and learn functionality of new equipment and systems.
Type or enter data at a speed necessary for successful job performance.
Use correct English usage, grammar, spelling, punctuation, and vocabulary.
Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
Work independently and effectively in the absence of supervision
Understand and follow oral and written instructions.
Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
EDUCATION AND EXPERIENCE GUIDELINES
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education/Training:
Equivalent to a Bachelor’s degree from an accredited college or university with major course work in education or a related field.
Experience:
Four years of increasingly responsible administrative and programmatic experience including two years of student support program experience, preferably in a transfer center.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.
