About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Test Center Manager
REPORTS TO: Channel Engagement Manager or Sr. Manager
DEPARTMENT: Test Center
LOCATION: Massachusetts and New Hampshire
TEST CENTER ADDRESS: 6736- 254 Sheep Davis Rd, Concord, NH,
6737- 1 Chase Park, Seabrook, NH,
6744- 30 Energy Way, Exeter, NH, 5194- 1324
Belmont St Suite 103, Brockton, MA.
Home Base-5855- 70 Blanchard Rd Suite 302, Burlington, MA
OVERVIEW:
The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. These professionals are an essential part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams.
Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer-based test center environment. The job requires TCMs to manage all aspects of the testing facilities, financial practices, personnel and maintain set policies and guidelines to uphold the highest standard for exam integrity in the world.
This role will require travel within the New Hampshire and Massachusetts area including: Seabrook, Methuen, Exeter Burlington and Brockton.
Benefits:
- 12 Paid Holidays Off annually based on work schedule
- No selling or quotas
- Office setting environment
- No inventory, stocking, floor moves or overnight shifts!
- Paid training
- Mileage reimbursement
- Sick time prorated based on start date
- 401K
- Employee Assistance Program
- Vision
- FSA
- Legal
- Vacation
AVAILABLE SCHEDULE:
- Full-time +
- Schedule: The site may be open Monday through Saturday 7 am to 6 pm. Saturday availability is required. Occasional evening hours are required. Possibly, Sunday hours.
- Our ideal candidate demonstrates teamwork, with the availability to work various shifts any day - Monday through Saturday - between 7 am and 6:00 pm. Candidate must be open to flexible scheduling and flexible travel schedule.
- Local travel often required on short notice
RESPONSIBILITIES:
- Ensure that the facilities, operations, and performance at the assigned test center consistently meets the standards of Prometric and its testing clients.
- Supervise security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly.
- Review and approve timesheets and expenses for all staff
- Provide security at the testing facilities by ensuring all locks and security systems are properly used.
- Has sufficient knowledge of basic technology to resolve common issues
- File detailed reports on any irregular test center situations or complaints
- Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.
- Resolve, report or escalate candidate and/or building problems to the appropriate department or manager
- Acts as a TCA to administer tests
- Actively participates in Prometric quality assurance, audit programs and other company initiatives as a team player.
- Maintain a deep knowledge of policies, practices, and procedures.
QUALIFICATIONS:
EDUCATION
- High school diploma or equivalent
- College experience a plus
EXPERIENCE
- Minimum of two years of customer service experience required (call center, retail, restaurant, etc.)
- One year of management or supervisory experience required
- Must be 18 years of age to qualify
PHYSICAL JOB REQUIREMENTS
- Must be able to bend, stoop, and lift up to 40 pounds
- Ability to remain in a stationary position for extended periods while administering exams
- Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room
- Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam
- Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
