Roles & Responsibilities:
Role Overview
- Experience: 12+ years in IT with 6+ years specifically focused on ServiceNow architecture,
solution design, and implementation.
- Core Function: Lead end-to-end architecture, pre-sales solutioning, platform governance,
and digital transformation initiatives.
- Work Models: Onsite, hybrid, or remote capabilities.
Key Responsibilities
- Platform Strategy & Governance: Define platform roadmaps, establish architectural standards,
and enforce governance frameworks to reduce technical debt and ensure long-term scalability.
- Solution Architecture & Design: Design complex, multi-workflow solutions across various modules
(e.g., ITSM, ITOM, HRSD, CSM, and App Engine).
- Integration & AI Leadership: Design robust integrations using REST/SOAP APIs, IntegrationHub, and leverage ServiceNow AI features for process automation and decision-making.
- Stakeholder Management: Engage with C-suite executives and business leaders to align technology solutions with overarching business objectives.
- Team Mentorship: Act as the highest escalation point for complex technical issues; mentor, coach,
and conduct technical reviews for development teams.
Required Qualifications & Skills
- Technical Expertise: Deep hands-on proficiency with JavaScript, Glide APIs, Flow Designer,
HTML, CSS, and Angular JS.
- Framework Knowledge: Strong understanding of ITIL/ITSM frameworks, CMDB design,
and Service Mapping.
- Enterprise Experience: Proven track record of managing large-scale global deployments, multi-instance strategies, and complex platform upgrades.
- Certifications (Preferred):
o ServiceNow Certified Technical Architect (CTA)
o Certified System Administrator (CSA)
o Multiple Certified Implementation Specialist (CIS) certifications
o Certified Application Developer (CAD)
Salary Range: $110,000 - $140,000 a year
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