Front Desk Agent (Guest Services)
Are you someone who loves creating great first impressions and making people feel genuinely welcome? We are looking for a Front Desk Agent who is service-driven, friendly, and motivated to deliver memorable guest experiences.
This role is perfect for someone who enjoys a fast-paced environment, problem-solving, and being part of a supportive hotel team.
What You’ll Do
- Welcome and assist guests with check-in, check-out, and general inquiries
- Provide warm, professional, and efficient service at all times
- Resolve guest concerns with empathy and urgency
- Communicate important guest feedback and operational issues to leadership
- Maintain knowledge of room types, rates, promotions, and hotel amenities
- Accurately process cash and credit card transactions
- Use the property management system and front desk tools effectively
- Follow brand standards, safety procedures, and hotel policies
- Support other departments when needed
What We’re Looking For
- Friendly, positive, and guest-focused attitude
- At least 6 months of customer service experience (hotel experience a plus)
- Comfortable handling cash and basic transactions
- Basic to intermediate computer skills (Microsoft Word/Excel; PMS experience a plus)
- Strong communication and multitasking abilities
- Ability to stand for long periods and lift up to 25 lbs occasionally
- Must be able to work weekends and evenings
- Valid driver’s license required
Why You’ll Love Working With Us
- Supportive leadership team
- Growth and training opportunities
- Team-oriented culture
- Fast-paced, engaging work environment
Equal Opportunity & Accommodations
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle or feel objects, reach with hands and arms, and communicate verbally. The employee may occasionally be required to stoop, kneel, crouch, or crawl and lift or move up to 25 pounds. This role requires the ability to remain standing for extended periods of time. Duties are primarily performed in an indoor hotel environment. Noise level is typically moderate.
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required.
Job Type: Full-time
Pay: From $15.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Hospitality: 1 year (Required)
Ability to Commute:
- Charlotte, NC 28273 (Required)
Work Location: In person
