SSVF Case Manager
Department: Veterans Department
Reports To: Director of Supportive Services (SSVF & GPD)
FLSA Status: Non-Exempt
Employment Status: Full-Time
Salary: $24.00–$26.00 per hour, DOE
Organization Overview
Fairbanks Rescue Mission is a Christ-centered, faith-based nonprofit organization dedicated to demonstrating the love of Jesus Christ by providing shelter, hope, and transformational services to individuals and families experiencing homelessness. For over 75 years, we have served Interior Alaska by operating the region's only year-round emergency shelter while providing meals, case management, residential recovery support, and pathways toward stability. Guided by our values of compassion, dignity, stewardship, and servant leadership, we serve all people with respect while operating in compliance with applicable federal, state, and local laws and regulations.
Position Summary
The SSVF Case Manager provides comprehensive case management and supportive services to Veterans and Veteran families who are homeless or at imminent risk of homelessness through the U.S. Department of Veterans Affairs Supportive Services for Veteran Families (SSVF) Program. Utilizing a Housing First, trauma-informed approach, the Case Manager assists participants in obtaining and maintaining permanent housing by conducting assessments, developing individualized housing stabilization plans, coordinating temporary financial assistance, and connecting participants with community resources and VA benefits. Working collaboratively with Veterans, landlords, the Department of Veterans Affairs, and community partners, the Case Manager provides advocacy, crisis intervention, and ongoing support to promote long-term housing stability, self-sufficiency, and improved quality of life.
This position is primarily office-based with frequent travel throughout the community to conduct participant visits, outreach, and meetings with landlords and partner agencies. The work requires regular interaction with Veterans, families, community providers, and government agencies in a fast-paced environment that demands professionalism, flexibility, sound judgment, and effective time management.
Essential Duties and Responsibilities
- Conduct participant outreach, intake, eligibility screening, and comprehensive assessments in accordance with SSVF program requirements.
- Develop, implement, and monitor individualized Housing Stability Plans and service goals.
- Provide ongoing case management through office visits, home visits, telephone contacts, and community outreach.
- Assist participants in obtaining and maintaining safe, affordable permanent housing through housing searches, landlord engagement, lease coordination, and housing stabilization services.
- Coordinate temporary financial assistance in accordance with SSVF guidelines.
- Connect participants to appropriate community resources and supportive services, including VA healthcare and benefits, behavioral health services, employment and vocational programs, financial literacy and budgeting, income assistance, childcare, transportation, and other community resources.
- Provide crisis intervention, advocacy, and problem-solving support to address barriers to housing stability.
- Conduct outreach to unsheltered Veterans and maintain collaborative relationships with landlords, property managers, the VA, healthcare providers, and community agencies.
- Maintain accurate, timely, and complete participant documentation in HMIS and other required databases while ensuring compliance with SSVF, HIPAA, federal, state, and agency requirements.
- Prepare reports, reimbursement documentation, and other required program records.
- Participate in case staffing meetings, trainings, and professional development activities.
- Represent Fairbanks Rescue Mission professionally while maintaining participant confidentiality and appropriate professional boundaries.
- Perform other duties as assigned.
Qualifications
Required
- Associate's degree in Human Services, Social Work, Psychology, Sociology, or a related field, or an equivalent combination of education and experience. Bachelor's degree preferred.
- Minimum of one (1) year of case management or related human services experience.
- Valid Alaska Driver's License with an acceptable driving record.
- Ability to pass a criminal background check.
- Proficiency with Microsoft Office and electronic case management systems.
- Strong organizational, communication, documentation, and problem-solving skills.
- Ability to work independently, manage multiple priorities, and maintain strict confidentiality.
Preferred
- Experience working with homeless individuals or families.
- Experience serving Veterans or military families.
- Knowledge of VA programs, veteran benefits, and community resources.
- Experience with HMIS or similar client database systems.
- Familiarity with Housing First, Trauma-Informed Care, Motivational Interviewing, and strengths-based case management.
Knowledge, Skills, and Abilities
- Ability to establish rapport and effectively engage individuals experiencing crisis.
- Strong assessment, advocacy, and case management skills.
- Excellent organizational and time management abilities with strong attention to detail.
- Ability to work effectively with individuals from diverse backgrounds and collaborate with multidisciplinary teams.
- Knowledge of housing resources, landlord engagement, and community service networks.
- Commitment to treating all participants with dignity, compassion, and respect while supporting the mission and values of Fairbanks Rescue Mission.
Physical Requirements
- Ability to sit, stand, walk, bend, climb stairs, and lift up to 40 pounds.
- Frequent travel throughout the service area for participant home visits, outreach, and community meetings.
- Ability to operate standard office equipment and computer systems.
- Occasional evening or weekend work may be required to meet program needs.
Work Environment
- Office-based position located at Fairbanks Rescue Mission with regular interaction with program participants, staff, community partners, and the Department of Veterans Affairs.
- Standard business hours (8:00 a.m.–4:00 p.m. or 9:00 a.m.–5:00 p.m.), with occasional evening or weekend meetings, trainings, or events as needed.
- Occasional local travel required to attend meetings, trainings, partner agencies, and VA functions.
Benefits
- Paid time off and paid holidays.
- Vision and dental insurance (based on full-time eligibility).
- Professional development and training opportunities.
- Opportunity to make a meaningful impact serving veterans and individuals experiencing homelessness in Interior Alaska while working in a Christ-centered, mission-driven organization.
Equal Employment Opportunity
Fairbanks Rescue Mission is an equal opportunity employer committed to maintaining a respectful workplace. As a Christ-centered religious nonprofit organization, employees are expected to support and uphold the Mission's Statement of Faith, mission, and core values in accordance with applicable law.
How to Apply
Interested candidates should submit a resume and cover letter to [email protected] or mail or deliver application materials to:
Fairbanks Rescue Mission
Attn: Crystal Short, HR Director
723 27th Avenue
Fairbanks, AK 99701
Applications will be accepted until the position is filled.
Job Description Disclaimer
This job description is intended to describe the general nature and level of work performed by the individual assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Fairbanks Rescue Mission reserves the right to modify, assign, or remove duties and responsibilities as organizational needs change. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
