Oakdale ObGyn and OBGYN West is seeking a full-time Patient Support Services (Front Desk) individual. This individual is the first point of contact for our patients in our healthcare facility. Patient Support Services is responsible for interacting with our patients and managing administrative tasks for the medical team. Their duties include greeting patients, scheduling patient appointments, verifying insurance, completing necessary intake paperwork, and processing payments. Patient Support Services will work closely with patients, providers, and other clinician staff in a fast-paced environment.
Please pay particular attention to the hours and locations since this is a float position:
Hours may range from 7:00am-7:00pm Monday-Friday with occasional Saturday mornings.
This position may travel between several clinic locations, including Oakdale's Maple Grove and Plymouth locations, and OBGYN West's Eden Prairie and Minnetonka locations.
Essential Job Functions:
- Creates a welcoming atmosphere by greeting patients and guests to our clinic.
- Performs timely and accurate registration, check-in functionality notification of patient arrival of all patients.
- Collecting patient balances and co-payments.
- Verifying insurance and scanning insurance cards into our system.
- Accurately scheduling patient appointments and communicating with scheduling staff.
- Answers incoming calls (at OBGYN West only).
- Conducts courteous and professional communication with the institutional schedulers, staff, and patients.
- Identifies scheduling barriers and implements solutions to improve scheduling results.
- Maintain confidentiality of all providers, staff, and patient information.
- Adhere to policies regarding safety, confidentiality and HIPAA guidelines.
- Perform other duties as assigned.
Knowledge, Skills, and Ability Requirements:
- Excellent organization and time management skills.
- Ability to present and communicate in a professional manner with patients, physicians, office staff, and other healthcare professionals.
- Ability to think critically, resolve problems, exercise initiative, judgment, and decision-making.
- Ability to effectively plan and manage details.
- Excellent active listening skills and a strong service orientation.
- Ability to learn quickly and work with minimal supervision.
- Strong working knowledge of electronic medical records, especially patient demographics, and scheduling.
Work and Education Qualifications:
- High school diploma or GED Required.
- Minimum of two (2) years of related experience in a medical or business environment required; clinic setting preferred.
- Previous experience using electronic medical records, especially patient demographics, scheduling, and Athena experience preferred.
- Experience and understanding of insurance guidelines preferred.
Job Type: Full-time
Pay: $23.24 - $32.76 per hour
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Uniform allowance
- Vision insurance
Work Location: In person
