The CCS Companies are hiring Customer Service Associates (CSA) in our brand-new Salem location for our dedicated tolling team!
- $21.00/hr. base pay for bilingual spanish agents.
- Shift differentials are also available for the shift.
No experience is necessary – Regardless of experience, our dedicated 2-week training program will train you on our systems and handling phone calls to help you be successful immediately!
Tuesday - Saturday - 10:00 AM - 6:30PM
Why Work for CCS?
- Earn $1,000 Welcome Bonus.
- Bonuses are paid every 2 weeks, plus you are eligible for a bonus match 4x a year!
- Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
- No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
- Advancement Opportunities!
- Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program!
- Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more!
- Excellent Employee Referral program – make an extra $1500 referring great people!
- Hybrid work options, after 6 months, for qualified Associates.
- Paid Holidays including your Birthday off and a Floating Summer Holiday!
- Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!
ESSENTIAL FUNCTIONS:
- Interacts with our client’s customers to establish payment and/or resolve disputes.
- Maintains a professional and customer-friendly manner with each account.
- Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
- Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
- Negotiates payment plans and settlements with verified callers
- Identifies disputes promptly and ensures proper resolution.
- Participates in various problem-solving and decision-making activities, as required.
- Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
- Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
- Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
- Performs other tasks as may be assigned by manager/supervisor.
QUALIFICATIONS AND REQUIREMENTS:
- Minimum 1+ year in a Customer Service position preferred.
- Strong interpersonal and verbal communications skills.
- Moderate typing skills required (35 wpm).
- Basic math and written communication skills.
- Ability to be receptive to feedback, willing to learn.
- Ability to be receptive and responsive to change and to embrace continuous improvement.
- Ability to maintain a predictable and consistent full-time work schedule.
- Must successfully pass background check.
EDUCATION REQUIREMENTS:
High school diploma or equivalent required, college degree preferred.
Interested? Click the link and APPLY TODAY!
The CCS Companies is an Equal Opportunity Employer, Veteran and Diversity Candidates strongly encouraged to apply.
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Education:
- High school or equivalent (Required)
Ability to Commute:
- Salem, NH 03079 (Required)
Work Location: In person
