Must currently have property and casualty/orbtain within 30 days of hire
We are seeking a Customer Service Representative English & Spanish speaking to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues to ensure customer satisfaction.
Responsibilities
- Communicate with customers via phone, email, and chat in a professional manner
- Assist customers with product information, orders, billing inquiries, and issue resolution
- Utilize upselling techniques to promote products and services
- Conduct outbound calls to follow up on customer inquiries or feedback
- Analyze customer needs and recommend appropriate solutions
- Perform data entry tasks accurately and efficiently
Qualifications
- Previous experience in customer service or related field preferred
- Excellent communication skills in English; proficiency in Spanish
- Strong phone etiquette and active listening skills
- Ability to handle challenging situations with empathy and professionalism
- Sales experience or the willingness to learn sales techniques
- Proficient in data entry and able to navigate computer systems effectively
Join our team and enjoy a dynamic work environment where you can grow your customer service skills while assisting our valued customers.
Job Type: Part-time
Pay: $22.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
Shift:
License/Certification:
- Property & Casualty License (Required)
Ability to Commute:
- Pontiac, MI 48340 (Required)
Work Location: In person
