LocalTel Communications is looking for energetic, friendly and motivated people to join our Technical Support Department. Ideal applicants will have outstanding customer service and communications skills, as well as a helpful disposition. Experience troubleshooting internet, television, and phone service preferred, but not necessary. Bilingual in English and Spanish required. EEO
Technical Support Representative Job Duties:
- Provides answers to clients by identifying problems, researching answers, and guiding client through corrective steps.
- Improves customer relations by entering and maintaining electronic documentation.
- Improves system performance by identifying problems and recommending changes.
- Increases knowledge by participating in educational opportunities.
- Maintains a professional relationship with customers, co-workers and outside resources.
Qualities/Traits:
1. Skilled in working independently, as well as part of a team.
2. Critical thinker
3. Friendly and helpful
Experience:
1. Networking, Routers
2. Familiarity with Email Clients, such as Outlook, etc.
Job Type: Full-time
Pay: From $18.50 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
