Family Automotive Center has been fixing cars and taking care of drivers in
Port Jefferson Station since 2011. We're a family-owned repair shop and used
car dealership on Route 112 - four technicians, a busy service counter, and
customers who've been coming to us for years.
We've grown a lot this year. We're looking for someone at the front counter
who can sell.
WHAT THAT ACTUALLY MEANS HERE
Most of the money this shop leaves on the table walks out over the phone.
Somebody calls asking what brakes cost, gets a number, says thanks, and hangs
up. Somebody gets an estimate for four items, approves one, and nobody ever
follows up on the other three. Somebody says "not today, maybe next month,"
and next month nobody calls.
That's the job. Not order-taking. Turning those calls into booked
appointments, and turning declined estimates into approved work.
You'll also do the front desk work that goes with it - answering the phones,
booking the schedule, greeting customers at drop-off and pick-up, calling
people back with updates on their vehicles, handling the occasional extended
warranty claim, and keeping the paperwork straight.
Let's be straight about two things.
First, the pace. Our phones are busy. You will often have someone on hold
while you're finishing another call, and a customer standing at the counter
while both lines ring. If that sounds stressful, this isn't the job. If you
get sharper when it's busy, you'll like it here.
Second, this is not a job where you only do the fun part. Selling here is
mostly follow-up, and follow-up is unglamorous. It means keeping a list of
every customer who said no, remembering to call them, and calling a second
and third time without being a pest. Nobody claps for it and it's where the
money is. If you want to close and hand the list to somebody else, we're not
a fit.
WHAT WE'RE LOOKING FOR
You don't need automotive experience. We'll teach you the car side.
We do want somebody who has carried a number before. Phone sales,
appointment setting, inside sales, a commission retail floor, hospitality
upselling, collections, or the front desk at a busy service business - if
you've ever been measured on conversions, bookings, or dollars, and you
liked being measured, we want to talk to you.
What we can't teach: being reliable, staying organized when three things
happen at once, and being genuinely pleasant with people who are stressed
because their car broke.
Pushy doesn't work here. Our customers have been coming for years and we
intend to keep them. The best people at this job sell by being trusted, not
by being aggressive.
WHAT WE OFFER
[SET PAY] $[19]-$[23] per hour to start, depending on experience.
Here's how the pay works, and we'll be straight with you about it. Your
first 90 days are flat hourly while you learn the shop, our customers, and
our phones. At 90 days you go onto a performance pay plan on top of your
hourly - a percentage of the profit on the work you sell - and it steps up
again at a year.
This is not a capped role. If you're the person who turns the phone into
booked appointments and gets declined work approved, you'll earn more here
than you would at a flat wage - and this seat leads into full service
advising. We'd much rather promote from this counter than hire from outside.
A set weekday schedule with no nights and no Sundays. A small team where
you'll actually know everyone. Real training.
SCHEDULE
Monday-Friday, 8:00 AM - 5:00 PM
Occasional Saturday coverage, 8:00 AM - 2:00 PM
LOCATION
1575 Route 112, Port Jefferson Station, NY 11776
In person. Must be able to reliably commute.
Pay: $19.00 - $23.00 per hour
Benefits:
Application Question(s):
- This position is Monday-Friday, 8:00 AM to 5:00 PM, on site in Port
Jefferson Station, with occasional Saturdays 8:00 to 2:00. Can you
commit to that schedule long term?"
Type: Yes/No.
- How many years have you worked in a job where you were paid on
commission, or measured on sales, bookings, or conversions?
- Have you ever worked a job where you were measured on a number -
sales, bookings, conversions, quota, or upsells? Tell us what the
number was and how you did against it.
- A customer calls, asks what a brake job costs, hears the price, and
says 'okay, thanks, let me think about it.' What do you say next?
Experience:
- customer-facing , front desk, or hospitality: 2 years (Required)
Ability to Commute:
- Port Jefferson Station, NY 11776 (Required)
Work Location: In person
