Who We Are
The Michigan Automobile Insurance Placement Facility (MAIPF) is Michigan's residual market mechanism for automobile insurance and was established in 1943 under Chapter 33 of the Michigan Insurance Code to ensure automobile insurance is available to Michigan citizens who are unable to obtain automobile insurance in the voluntary market. Since 2012, the MAIPF also oversees administration of the Michigan Assigned Claims Plan (MACP). The MACP, created under Chapter 31 of the Michigan Insurance Code, provides a potential source of Michigan Personal Protection Benefits for claimants who have sustained injuries arising out of the ownership, operation, maintenance, or use of a motor vehicle as a motor vehicle when there is no automobile insurance available, or which can be identified.
What We Offer
In addition to a competitive salary, we offer a flexible working environment with a generous benefit package.
We’d love to speak with you about joining our team today!
Summary
Provides general administrative support for the assigned claims function. Responsible for processing mail, data entry, document scanning, document retention, electronic claims creation, handles litigation assignments and data tracking, effectively and accurately maintaining data, development of legal bill review assignments, customer support for in-office needs, supports MACP Leadership with compilation of Servicing Insurer audit data, general handling of correspondence and other administrative tasks as needed.
Essential Duties and Responsibilities
- Inputs claim data in paper and electronic form to the MACP Claims System.
- Processes mail, including but not limited to opening, scanning and uploading paper documents to the MACP Claims System.
- Processes litigation documentation received via fax and email as needed.
- Identifies pre-existing, additional and companion claims.
- Communicates via telephone and email with claimants, servicing insurers and other applicable parties.
- Works with servicing insurers to resolve issues.
- Compiles Servicing Insurer audit lists with exception data for MACP Claims Analyst Supervisor.
- Attend legal proceedings as required.
- Manages, organizes and routes incoming/outgoing mail and faxes.
- Maintains electronic and hard copy files are required; includes file purging and retention.
- Responds to requests such as retrieving files, data inquires, preparation for audit, research and problem resolution.
- Compiles litigation data for reporting purposes.
- Assigns and/or notifies Claims Analyst IIs and retained counsel regarding new or existing lawsuits.
- Sends correspondence to law firms regarding authorized agent and non-service as needed.
- Handles creation of legal bill review assignments.
- Maintains overall litigation tracking document utilized for litigation processing and reporting.
- Identifies claims that are ineligible due to statutory time requirements and notifies the assigned Claims Analyst II as such for development of denials.
- Completes various reporting procedures, including but not limited to Lexis Nexis, ISO, etc.
- Trains staff on administrative duties.
- Processes bankruptcy documentation and provides to MAIPF collections company.
- Develop and distribute written customer communications.
- Manages special projects as assigned.
- May act as backup support for other departments.
- Possesses basic functional knowledge and skill reflective of study and/or on job development accepts MAIPF applications during lobby hours as needed.
- Handles customers’ needs that enter into office.
These duties are not intended to be all inclusive, and employee will also perform other reasonably related business duties as assigned by the management team as required.
Education and/or Experience
High school diploma or equivalent required. Four year bachelor’s degree or equivalent experience preferred. Minimum of two years insurance experience preferred.
Skills/Knowledge:
- Proficient in the use of Microsoft Office productivity tools (e.g. Outlook, Word, Excel) to manage work.
- Effective problem-solving skills, including ability to analyze issues, find the root cause of the problem and consider a wide range of alternatives before acting.
- Demonstrate strong, clear verbal and written communication skills, including ability to effectively present information and respond to questions from groups or individuals.
- Ability to multi-task and demonstrate flexibility while maintaining attention to detail.
- Demonstrate excellent organizational skills.
- Demonstrate excellent customer service skills with ability to follow directions and interpret customer needs.
- Ability to work independently and interact professionally and effectively in a team environment.
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Farmington Hills, MI 48331
