Lux Bond & Green, New England’s premier family jeweler, is seeking a
Watch Sales Specialist to join the team at our flagship location in West Hartford.
The Watch Sales Specialist at the Lux Bond & Green flagship location in West Hartford is to provide an exceptional in-store experience for all watch brands upholding the rigorous standards required by Rolex and additional luxury brands. The goal is to cultivate each client encounter into an ongoing trusting relationship ensuring a seamless experience for all clients including in-person visits, online encounters, and consistent follow-up utilizing the CRM system. While mastering and selling all watch brands is a pivotal part of the position, we expect the specialist to sell jewelry and giftware to develop well-rounded relationships with all customers in our noncommissioned environment The position reports to the West Hartford Store Manager.
Please send your resume to [email protected] to learn more.
Major Responsibilities / Activities
- Develop strong client relationships to meet and exceed monthly sales goals. Practice suggestive selling and offer all customers add-on items in order to drive multiple unit sales with a focus on building jewelry sales as a percentage of total sales.
- Embrace and apply Lux Bond & Green’s core values of Customer Service, Teamwork, Respect, Integrity, and Accountability in every interaction with clients, co-workers, and vendors.
- Complete all sales and service documentation and related responsibilities including gift-wrapping, shipping, special orders, thank you notes, etc. in a timely and accurate manner.
- Cultivate relationships with new and existing clients by delivering exceptional customer service. Regularly reach out to and engage potential clients through networking, community events, etc. Utilize company systems to maintain all client information and contact clients on a regular basis using e-mail, texts, event invitations, etc.
- Embrace the use of multiple forms of technology including regular use of Podium/CRM to communicate with clients, obtain customer reviews, and accept payments.
- Develop strong knowledge of all store products and services and use this knowledge to personalize the shopping experience to suit each client’s preferences.
- Manage client inquiries, concerns, and feedback with professionalism and empathy, ensuring any issues are resolved efficiently and to the client’s satisfaction.
- Assist with social media updates for the store by submitting photos and creating videos which can be used for Facebook, Instagram, and TikTok
- Understand and properly execute all systems and procedures to ensure quick and efficient transactions, including capturing client data and asking for reviews.
- Store Maintenance: keep merchandise displays fresh, exciting, properly stocked, and presented in an organized and attractive fashion. Ensure the store is outstanding in its appearance and cleanliness by assisting with daily cleaning of giftware and jewelry areas (e.g., no fingerprints on cases or merchandise), vacuuming, and overall housekeeping of the store (trash removal, dusting, etc.) as well as assisting with the upkeep and cleaning of bathrooms and lunchroom.
- Security: ensure all security procedures are followed on a daily basis such as maintaining proper coverage on the sales floor, showing one piece of merchandise at a time, locking all cases and being constantly aware of activity in the store
Watch Sales Specialist Focus Areas
Client Experience & Sales Excellence
- Establish strong rapport with all watch clients and work closely with our experienced Watch Specialist to be the first up for watch clients in the store. Be adept at turning over sales/customers when needed to ensure the experience is positive and memorable for every client.
- Work with management to reinforce Rolex and Tudor client communication expectations (response time expectations online, cadence to follow-up on requests in-store and online).
- Focus on the client experience in the watch area by providing excellent customer service in a luxury environment.
- Champion the use of the CRM system to collect customer data and use it as a tool for efficient and timely follow up with clients.
Training & Knowledge
- Collaborate with the experienced Watch Specialist and West Hartford store management to maintain personal training standards in watch knowledge and various brand training platforms. Complete all training modules when requested on a timely basis.
- Ensure participation in scheduled watch meetings.
- Complete required Rolex, Tudor, and other watch brand trainings in a timely manner.
- Maintain expertise of warranty activation processes for all watch brands, ensuring accurate logins, proper activation, and adherence to each brand’s specific warranty timeline and procedures.
Inventory & Merchandising
- On a daily basis, maintain visually appealing, brand-compliant watch displays, including showcases, windows, and backdrops.
- Conduct periodic inventories of watches, presentation boxes, warranty cards, branded materials, and swag, ensuring accuracy and pristine condition.
- Assist with inventory management processes including the timely receiving, verification, organization, and display of all watch-related materials.
- Handle all inventory with the care necessary to keep it in excellent condition
Minimum Requirements
- Deep understanding of and passion for luxury timepieces is preferred.
- Excels in client experience and building relationships.
- Excellent computer skills including the Microsoft Office suite and capability of learning new systems quickly
Personal Development And Leadership Skills
- Strong team player willing and capable of training and motivating others
- Excellent verbal and written communication skills
- Strong organizational, client service, and time management skills
- Ability to multitask in a fast-paced environment.
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
