Sectra's Service Operations Center is the first line of defense for our customers — and the proving ground for the next generation of technical talent at Sectra. We're looking for a Service Operations Engineer who's ready to jump in: someone with the confidence to own a problem from first contact to resolution, and the curiosity to keep learning the tools and platforms behind it.
As a Service Operations Engineer, you'll provide first-line support, take ownership of services rather than just tickets, and coordinate with vendors when issues need to go beyond your desk. You'll join a team of experts on the tools and processes we use to support our customers every day — a team that not only serves customers directly but also supports our broader portfolios by triaging incoming requests and building distributed ownership across our key operational platforms.
What you'll do
Provide first-line support and triage incoming requests and tickets across our key operational platforms
Support and enhance operational readiness processes related to project maintenance and service delivery
Use AI and automation to improve efficiency, scalability, and reporting capabilities
Coordinate with vendors and internal teams to resolve issues beyond first-line scope
Skills & Requirements
Who you are
You have 2–5 years of experience in technical support, systems administration, IT, healthcare technology, or a related technical field
You act with confidence and ownership — you don't wait to be told to pick up a problem
You're naturally curious and enjoy learning how systems work and solving technical problems
You bring a strong willingness to learn and develop new technical skills
You have exposure to Windows and/or Linux environments, networking fundamentals, or troubleshooting concepts through work, internships, school, or personal projects
You're comfortable using remote desktop applications to access, troubleshoot, and support systems remotely
You have proficient, hands-on experience with tools like Jira and Confluence, and are comfortable working within the Atlassian ecosystem for ticketing, documentation, and knowledge sharing
You communicate clearly and work well with both technical and non-technical individuals
You're organized, dependable, and comfortable managing multiple priorities in a fast-moving environment
You enjoy collaborating with others and contributing to a team-oriented environment
Experience with healthcare IT, SQL, cloud technologies, DICOM, HL7, scripting, or virtualization is beneficial but not required\
Why Sectra
Contribute to technology that supports critical areas of healthcare and patient care
Get hands-on first-line ownership of real customer issues from day one — no sitting on the sidelines
Join a collaborative organization focused on learning, mentorship, and professional growth
Build a foundation for future career growth into areas such as cloud engineering, integrations, project engineering, cybersecurity, or advanced technical leadership
Work alongside experienced professionals who are invested in helping you grow and succeed
Compensation and benefits
Salary range: $75,000–$105,000, based on experience and qualifications
Comprehensive medical, dental, and vision coverage
Generous paid time off and paid parental leave
Retirement plan with company match
Ongoing learning and professional development opportunities
Collaborative and supportive team environment
Equal Opportunity Employer
Sectra is proud to be an equal opportunity employer and is committed to creating an inclusive workplace for all employees and applicants.
Great Place to Work
Making a difference
Great colleagues
Personal development
Innovation & technology
Global environment
Working close to customers
About the company
Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.
One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.
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Talent Acquisition Team | Contact Person
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Sectra
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