Founded in 1966, Friendship offers diverse senior living accommodations, award-winning care, new and innovative services, as well as specialized rehab and therapy, to over 1,500 residents and patients each day. With four campuses, the earliest dating back to 1919, Friendship has grown to offer the full continuum of care, including independent living, assisted living, home care, outpatient therapy, inpatient rehab, long-term care and Alzheimer’s and memory care. As a non-profit, Friendship provides a caring community to serve a wide-range of residents including those with limited financial means. Visit friendship.us for more information.
The Admissions Specialist is responsible for assisting patients and their families with completing necessary admission paperwork and ensure its appropriate order and filing once completed. This is a full time position at Friendship Health and Rehab Center - North located on Hershberger Road.
Roles & Responsibilities:
- Responds to the needs of patients and their family members by executing all required admission agreement information and answering related questions.
- Communicates concern to the Administrator when patient and or legal representative is able to sign admission paperwork.
- Responsible for taking pictures of all newly admitted facility patients and updates patient medical record timely.
- Provides patients and families with pertinent facility information including: Room Rates, Patient Handbook, Beauty/Barber, Shop Services, and Personnel Directory.
- Maintains oversight and maintenance of resident admission records, including uploading and updating patient medical record.
- Schedules Welcome Meeting for all new patients at time of admission agreement signing.
- Assists families and residents with telephone connection (long distance) requests.
- Upholds facility expectations related to exemplary customer service and communicates any concerns identified with appropriate team member or department for prompt resolution.
- Other duties and responsibilities as assigned.
Essential Functions:
- Ability to follow written and oral instructions.
- Ability to deliver exceptional customer service and assist positively in patient and family experiences.
- Flexibility to work as needed in emergency circumstances.
Qualifications:
- Must be able to read, write, speak and understand English
- Must possess basic computer skills and be familiar with basic office equipment
- Must possess excellent phone/communication skills
- Strong organizational skills
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Friendship values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.
