Title: Senior ServiceNow Architect
Location: Irving, TX | Wilmington, DE | Manassas, VA | Scottsdale, AZ (primarily onsite)
Contract: W2 only, 6 month contract with potential for extension or conversion to full time with either the client or CEI
Pay: $70-$80/hour + optional medical, dental, vision, 401(k) match
We are seeking a highly experienced Senior ServiceNow Architect to lead the design, implementation, and governance of the ServiceNow platform. The role requires deep architectural expertise across CMDB, ITOM, ITSM, IRM, Vulnerability Response, and overall platform health, ensuring scalable, secure, and high-performing ServiceNow solutions aligned with enterprise strategy.
- Define and own the end-to-end ServiceNow architecture, ensuring alignment with business goals and IT strategy. Act as the platform architect and technical authority, setting standards, best practices, and design principles. Lead platform roadmap planning, releases, upgrades, and long-term optimization.
- Architect and govern a robust CMDB, including data model design and normalization, CSDM adoption and compliance, and data ingestion, reconciliation, and data quality controls.
- Design and implement ITOM solutions, including discovery, service mapping, event management, and cloud and infrastructure visibility.
- Architect and implement Integrated Risk Management (IRM) solutions, including risk, policy, compliance, and audit integrations.
- Design vulnerability response solutions integrating security tools, CMDB, and workflows.
- Ensure platform security, role-based access, and compliance with enterprise security standards.
- Establish and monitor platform health metrics, performance, and technical debt. Ensure platform scalability, maintainability, and adherence to ServiceNow best practices.
- Define governance models for customization, integrations, and data quality.
- Design secure and scalable integrations using REST, SOAP, MID Servers, and messaging.
- Promote automation and orchestration using ServiceNow capabilities to improve efficiency and reduce manual effort.
- Collaborate with business leaders, enterprise architects, and product owners to translate requirements into technical designs.
- Provide technical leadership, mentoring, and design oversight to developers and administrators.
- Participate in architecture reviews and strategic IT initiatives.
- Strong expertise in: CMDB & CSDM, ITOM (Discovery, Service Mapping, Event Management), IRM (Risk, Compliance, Audit), Vulnerability Response
- Deep understanding of: ServiceNow platform architecture, Script Includes, Business Rules, Flow Designer, and Integration patterns
- Experience with platform upgrades, health scans, and performance tuning
- Experience designing and implementing ITOM solutions, including discovery, service mapping, event management, and cloud visibility
- Knowledge of risk, policy, compliance, and audit integrations within IRM
- Ability to design vulnerability response solutions integrating security tools, CMDB, and workflows
- Experience with platform governance models and CoE setups
- Strong stakeholder management and communication skills
- Proven leadership and mentoring abilities in technical teams
- Exposure to cloud platforms (AWS, Azure, GCP) integrations
- Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related discipline.
- Equivalent experience and/or alternative qualifications will be considered.
- Certifications: ServiceNow Certified Technical Architect (CTA) or Master Architect (Required); Certified Implementation Specialist (CIS) in ITSM (Preferred), ITOM (Preferred), IRM or Vulnerability Response (Preferred)
- 10+ years of experience serving as a senior technical lead, driving the architecture, design, and delivery of ServiceNow solutions
- 5–6+ years of hands-on ServiceNow Architect experience
- Strong expertise in: CMDB & CSDM, ITOM (Discovery, Service Mapping, Event Management), IRM (Risk, Compliance, Audit), Vulnerability Response
- Deep understanding of: ServiceNow platform architecture, Script Includes, Business Rules, Flow Designer, and Integration patterns
- Strong experience with platform upgrades, health scans, and performance tuning
- Experience with large-scale, multi-instance ServiceNow environments
- Exposure to cloud platforms (AWS, Azure, GCP) integrations
- Experience with platform governance models and CoE setups
- Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity
- Proven team player and team builder
- Must be open to other’s ideas, strategies, etc., as part of a decision-making team
This role offers the opportunity to lead strategic ServiceNow architecture initiatives, including innovative AI use cases within the platform, and to work on high-impact enterprise solutions.
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.
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