Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- High school degree
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Communication method(s) used:
This Job Is:
- Open to applicants who do not have a college diploma
Work Remotely
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Call Center: 1 year (Preferred)
- customer service: 2 years (Required)
- front desk: 2 years (Preferred)
- quickbooks: 1 year (Preferred)
Language:
Work Location: In person
