Join a team that's passionate about making a difference in the lives of children and their families!
We are a growing pediatric practice seeking an exceptional Front Office Team Lead to help lead our front office team while providing outstanding service to our patients and families. This position is ideal for someone who is organized, tech-savvy, detail-oriented, and enjoys working in a fast-paced, family-focused environment.
We're looking for someone who leads with positivity, communicates with confidence, and enjoys creating an exceptional experience for every family who walks through our doors.
Responsibilities
- Lead the daily operations of the front office team.
- Greet patients and families with warmth and professionalism.
- Answer a multi-line phone system and assist callers efficiently.
- Schedule appointments and maintain accurate patient records.
- Coordinate multiple priorities while ensuring exceptional customer service.
- Assist with training and supporting team members.
- Maintain a welcoming, organized, and efficient front office.
Qualifications
- Associate's or Bachelor's degree preferred.
- Previous leadership, supervisory, or team lead experience preferred.
- Strong computer skills and the ability to quickly learn new software.
- Excellent verbal and written communication skills.
- Outstanding organizational skills and exceptional attention to detail.
- Ability to multitask and prioritize in a busy environment.
- Professional, dependable, and positive attitude.
- A genuine passion for working with children and families.
- Customer service experience required; healthcare experience is not required.
Benefits:
Work Location: In person
