Premiere Builders is seeking a part-time Bilingual Lead Manager / Customer Service Representative to join our growing team. We are looking for someone who is organized, professional, and customer-focused, with excellent communication skills in both English and Spanish.
Responsibilities
- Answer incoming customer calls in English and Spanish.
- Respond to customer inquiries professionally and efficiently.
- Schedule appointments and manage incoming leads.
- Coordinate with project managers regarding customer appointments and job updates.
- Process and approve online vendor payments for project managers.
- Maintain accurate records and update company systems.
- Provide exceptional customer service while representing the company professionally.
- Assist with additional administrative duties as needed.
Qualifications
- Fluent in both English and Spanish (spoken and written) – required.
- Excellent phone etiquette and communication skills.
- Strong organizational and multitasking abilities.
- Proficient with Gmail, Google Drive, and Google Sheets (Spreadsheets).
- Comfortable using computers and learning new software.
- Detail-oriented, accurate, and dependable.
- Previous customer service, office, administrative, or scheduling experience is preferred.
Schedule
- Part-time
- Monday through Friday
- Flexible daytime hours during normal business hours (approximately 20 hours per week)
Compensation & Growth
- Competitive hourly pay based on experience.
- Performance-based Lead Bonus available after successfully completing the probationary period.
- Opportunity for career growth and increased responsibilities as the company continues to expand.
- Friendly, supportive team environment.
If you're bilingual, enjoy helping customers, and are looking for an opportunity to grow with a successful company, we'd love to hear from you. Apply today and become part of the Premiere Builders team!
Pay: From $17.00 per hour
Work Location: In person
