Job Summary:
At AssetWorks, the Support team provides support to our customers as well as providing support for environments that are running in-house. The team is split into three focus groups; Tier 1 Support Analysts, Tier 2 Technical Support Representatives, and Tier 3 Technical Support Representatives. All three teams collaborate to support the customer base and many of the job duties for each team overlap. With these focus groups, we provide a tiered support structure that provides not only excellent service to our customers but also the potential for growth within the department.
The Tier 2 Technical Support Representative will provide help desk application and technical assistance to the internal/external customers that are escalated from Tier 1. In addition to the AssetWorks products you will work with third party systems such as Oracle and MSSQL databases, web servers, mobile devices, printers, tablets, and Crystal Reports. The position will include performing installs and upgrades both internally and for our customers.
Job Description:
Essential Duties and Responsibilities:
Leverage various platforms to communicate with customers and employees including Teams, WebEx, Phone, email, and Zendesk
Provide installation/configuration support of third-party applications including IIS, MSSQL, Oracle, ElasticSearch, and Crystal.
The ideal candidate will possess a bachelor’s degree from an accredited college or university with a major in computers OR related experience. The position is looking for the following.
Benefits:
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Generous Paid Time Off
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11 Paid Holidays
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Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
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401k with employer match which immediately vests
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Annual Company Bonus
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Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
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Tuition Reimbursement Program
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Employee rewards and recognition programs
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Optional Employee Stock Purchase Program with company match
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Pet insurance
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Employee Discount Platform discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
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Referral bonuses
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Employee engagement events
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Flexible remote work arrangements
Worker Type:
Regular
Number of Openings Available:
1
