The Billing Manager oversees all billing operations for a P&C insurance portfolio, ensuring accurate, timely, and compliant invoicing of premiums, fees, and other charges. This role manages billing staff, interfaces closely with underwriting, policy administration, claims, and IT teams, and ensures regulatory compliance while delivering excellent service to agents, brokers, insureds, and premium finance partners.
RESPONSIBILITIES
Billing Operations & Oversight
- Direct and manage end-to-end billing processes for P&C insurance policies, including new business, endorsements, renewals, cancellations, and reinstatements
- Ensure accurate calculation and invoicing of premiums, taxes, fees, installments, and audit adjustments
- Oversee direct bill and agency bill processes, including commission accounting and reconciliation
- Monitor premium receivables, installment schedules, and unapplied cash
Leadership & Team Management
- Lead, coach, and develop billing staff, including hiring, training, performance management, and workload prioritization
- Establish performance standards, productivity benchmarks, and service-level expectations
- Foster a culture of accuracy, accountability, compliance, and continuous improvement
Financial Controls & Reconciliation
- Ensure proper internal controls over billing, cash application, refunds, and write-offs
- Reconcile billing systems to the general ledger and support month-end and year-end close processes
- Partner with Accounting on premium receivable aging, allowance for doubtful accounts, and revenue recognition
Regulatory Compliance
- Ensure billing practices comply with state insurance regulations, DOI requirements, and company policies
- Maintain accurate records for statutory reporting, audits, and regulatory examinations
- Monitor compliance with premium financing regulations and cancellation/non-payment rules
Systems & Process Improvement
- Serve as a subject matter expert for policy administration and billing systems
- Partner with IT and vendors on system enhancements, upgrades, and implementations
- Identify opportunities to automate processes, reduce billing errors, and improve customer experience
- Develop and maintain billing procedures, job aids, and internal documentation
Cross-Functional Collaboration
- Collaborate with Underwriting on rating, endorsements, audits, and policy changes
- Support Customer Service, Claims, and Agency Management teams with billing-related inquiries
- Communicate effectively with agents, brokers, insureds, and premium finance companies to resolve complex billing issues
Reporting & Metrics
- Prepare and analyze billing-related reports, KPIs, and trend analysis
- Monitor billing accuracy, cycle time, dispute resolution, and receivables performance
- Provide management with actionable insights and recommendations
JOB REQUIREMENTS
Education
- Bachelor’s degree in Accounting, Finance, Business Administration, or related field (required)
- CPA, CPCU, or other insurance/finance designation (preferred)
Experience
- 5–8+ years of progressive experience in insurance billing or premium accounting
- 2–3+ years of people management or team leadership experience
- Strong background in P&C insurance billing (commercial and/or personal lines)
- Experience with policy administration and billing systems
Skills & Competencies
- In-depth knowledge of P&C insurance billing concepts, premium flows, and receivables
- Strong leadership, coaching, and change management skills
- High attention to detail with strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to interpret insurance regulations and apply them operationally
- Proficiency in Excel and reporting tools; strong systems aptitude
- Ability to manage multiple priorities in a deadline-driven environment
Key Performance Indicators (KPIs)
- Billing accuracy and error rate
- Timeliness of invoicing and cash application
- Premium receivable aging and collection effectiveness
- Audit findings and compliance metrics
- Customer and agent satisfaction related to billing inquiries
Work Environment
- Office or hybrid work environment
PHYSICAL DEMANDS:
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this job, the employee is regularly required to perform manual tasks, including hand and finger use and control operations. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms, and is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other abilities include possessing the capacity to learn, concentrate, think, and read. Often, employees communicate and interact with others while working.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.
#LI-HYBRID
Required
-
Bachelors or better in Finance or related field
-
Bachelors or better in Accounting or related field
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
