Skilled Nursing Client Services Coordinator
Build a career—not just a resume.
Every day, families trust us during some of the most important moments of their lives. Behind every exceptional client experience is an exceptional team.
We are looking for someone who thrives in a fast-paced environment, enjoys solving problems, loves working with people, and wants to build a career with one of the fastest-growing healthcare organizations in the Mid-Atlantic.
BrightStar Care has grown into one of the fastest-growing healthcare organizations in the Mid-Atlantic, with more than 1,100 caregivers and team members serving families throughout Northern Virginia, Maryland, and Washington, D.C. As we continue to expand, we're looking for exceptional people who are passionate about helping others, enjoy solving problems, and want the opportunity to grow with a company that's going places.
This is more than a scheduling position.
As a Client Services Coordinator for our Skilled department, you will play a vital role in ensuring our clients receive exceptional care while supporting our nurses and helping our operations run smoothly. Every day you will build relationships, solve challenges, coordinate care, and make a meaningful difference in the lives of the families we serve.
If you are energized by helping people, thrive in a fast-paced environment, and are looking for a company where you can build a long-term career, we'd love to meet you.
Job Responsibilities:
- Manage client schedules, phone and email communication, data entry, and general office tasks.
- Communicate with patients and families regarding home care needs and scheduling of SKILLED NURSING staff.
- Communicate with nurses, clients, referral partners, and teammates to keep everyone informed.
- Solve real-time challenges with creativity, urgency, and sound judgment.
- Build lasting relationships with clients and caregivers who count on you every day.
- Celebrate wins with a team that genuinely enjoys working together while continuously finding ways to improve.
This is a role for someone who enjoys staying busy, solving problems, working with people, and knowing that every day they helped make someone else's day a little easier.
Who Thrives in This Role?
- Positive, upbeat, and genuinely enjoy helping others.
- Excellent communicators who build relationships naturally.
- Organized and detail-oriented.
- Calm under pressure and comfortable making decisions.
- Strong problem-solvers who enjoy finding solutions.
- Able to manage multiple priorities in a fast-paced environment.
- Motivated to learn, take on new challenges, and grow professionally.
Qualifications
- High school diploma required; bachelor's degree preferred.
- Two or more years of experience in healthcare, customer service, staffing, scheduling, or office operations preferred.
- Exceptional customer service and communication skills.
- Strong organizational and time management abilities.
- Comfortable multitasking and prioritizing competing responsibilities.
- Experience with Microsoft Outlook and other computer systems.
- Knowledge of HIPAA and healthcare office procedures is a plus.
What We Offer
- Competitive compensation
- 401(k) with company match
- Medical, dental, vision, life, and supplemental insurance
- Generous paid time off
- Weekly pay with direct deposit
- Employee referral bonuses
- Ongoing training and professional development
- Real opportunities for career advancement within a rapidly growing healthcare organization
- A supportive, collaborative team that enjoys working together and celebrating success
Join a Company That's Going Somewhere
We are looking for people who want more than just their next job.
We are looking for future leaders who want to make a difference, build meaningful relationships, and grow with a company that is committed to excellence.
If you are ready to launch your career with one of the fastest-growing healthcare organizations in the region, we'd love to hear from you.
Apply today and help us continue raising the standard of care for the families we proudly serve.
BrightStar Care is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of health care experience do you have?
- Are you comfortable working weekends and being on call?
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
