Job Summary:
The Receptionist is responsible for ensuring a smooth and positive patient experience at the front desk, which includes tasks such as patient registration, collection of coinsurances, copayments, or deductibles, and processing necessary paperwork. This role involves a mix of customer service and administrative work, focused on ensuring a smooth experience for patients and supporting the medical office's operations.
Key Responsibilities:
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Greeting and assisting patients and visitors.
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Verifying patient information and insurance details during registration.
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Scanning and uploading documents (e.g., IDs, insurance cards).
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Collecting and recording patient payments.
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Managing visitor/vendor sign-ins.
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Preparing patient charts and maintaining communication with other departments.
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Ensuring a clean and organized lobby area.
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Assisting with additional tasks as directed by the Business Office Manager.
Knowledge, Skills, and Abilities:
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Ability to take initiative and lead by example.
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Collaborative and able to work independently.
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Quick learner with strong team-oriented skills.
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Self-motivated and focused on success.
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Knowledge of EPIC, HST, WayStar, Clariti, CareWire, Bill.com are helpful.
Requirements:
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High school diploma or equivalent.
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At least two years of medical clerical experience.
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Basic knowledge of medical terminology and software.
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Strong communication skills.
