The IHFA (Indiana Healthy Families Alliance) Indiana Navigator supports families across Indiana with enrolling in and maintaining healthcare coverage through Medicaid and the Children’s Health Insurance Program (CHIP). This role provides both in-person and virtual guidance, helping individuals understand eligibility requirements, complete applications, and successfully obtain or renew coverage.
The Navigator works closely with families throughout the entire enrollment lifecycle from initial application through renewal, ensuring timely follow-up, accurate documentation, and a smooth experience. This position also plays a key role in outreach, community engagement, and building partnerships to expand access to healthcare services.
This role reports to the Nurse Family Partnership (NFP) Administrator and is ideal for someone passionate about public health, community impact, and helping underserved populations navigate complex systems. It is a part-time position.
In addition, this position embodies the Goodwill mission to “Empower people to achieve their most abundant life” and upholds core values including excellence, integrity, and a customer-first mindset.
Compensation:
$20 per hour
Responsibilities:-
Guide applicants through eligibility requirements and required documentation
- Perform additional duties as needed
- Assist individuals and families with Medicaid and CHIP applications, enrollment, and renewals
- Stay current on Indiana Medicaid and CHIP policies, guidelines, and updates
- Serve as an authorized representative with the Family and Social Services Administration (FSSA)
Qualifications:-
2 to 3 years of experience in healthcare enrollment, social services, case management, or a related field preferred
- Associate’s degree required; higher education preferred
- Must be a resident of Indiana
- Ability to obtain Indiana Department of Insurance Navigator certification within 90 days
- Willing to take and pass a background check and drug screening
About Company
At Goodwill Industries of Michiana, our mission extends beyond providing job opportunities and community support. We are driven by a passionate commitment to creating an environment where innovation, enthusiasm, and collaboration flourish.
We believe that our success stems from the vibrant, people-focused culture we cultivate. Our team is dynamic, energetic, and dedicated to making a real difference. We celebrate creativity and value those who bring a positive, engaging presence to everything they do. Here, you’ll find a place where your ideas are encouraged, your voice is heard, and your influence has the power to inspire and effect meaningful change.
Join us at Goodwill Industries, where you’ll be part of a forward-thinking team that values your unique strengths and contributions. Here, you’ll find a workplace that not only aligns with your values but also empowers you to lead, innovate, and thrive.
