Engineering Support Technician:
About SSP
Selflock Screw Products, known as SSP, is a Syracuse-based manufacturer supporting regulated, high-reliability industries through precision machining, cable and wire harness assembly, PDU assembly, and build-to-specification manufacturing.
Our customers depend on accuracy, traceability, and documentation. In our environment, good documentation is not paperwork for paperwork’s sake. It is what allows engineering, quality, and production to build the right product the right way, every time.
About the Role
SSP is hiring an Engineering Support Specialist to help turn engineering concepts, drawings, prints, and process intent into controlled production and quality documentation.
This role supports manufacturing engineering and quality engineering by preparing work instructions, AS9102 / first article inspection packages, ballooned drawings, routings, fixture assembly documentation, and engineering change documentation.
This is a high-accountability technical support role. The right person does not need to be a degreed engineer, but they must be able to work with technical drawings, controlled documentation, customer requirements, engineering direction, and manufacturing processes with a high level of accuracy.
We are open to experienced documentation, quality, manufacturing, engineering support, FAI, or process technicians, as well as strong technical candidates who have the discipline and learning ability to grow into the role.
Compensation
Salary range: $65,000 - $90,000, based on experience.
Candidates at the higher end of the range should bring strong experience in several of the following areas:
AS9102 / first article inspection documentation
Blueprint reading and characteristic accountability
Ballooning prints
Controlled work instructions
Engineering change documentation
Regulated manufacturing documentation
CAD modeling or CAD viewing
ERP or quality system experience
Aerospace, defense, electronics, cable/harness, or precision machining environments
What You’ll Do
Draft clear, controlled work instructions from engineering direction, process concepts, drawings, and production feedback.
Prepare AS9102 / first article inspection forms and support complete FAI package assembly.
Balloon prints and maintain characteristic accountability from drawing to inspection documentation.
Update routings, process documentation, and related manufacturing records.
Support engineering change order documentation, including controlled updates to work instructions, drawings, routings, BOMs, and related records.
Support fixture assembly documentation, including build notes, assembly steps, photos, inspection checkpoints, and revision updates.
Work under the direction of manufacturing engineering and quality engineering to complete assigned technical documentation tasks.
Gather information from engineers, quality, production, and assemblers to make documentation clear, accurate, and usable.
Identify gaps, inconsistencies, missing information, unclear requirements, or documentation risks and escalate them for review.
Support first article, prototype, or new/revised process documentation as work moves from engineering into production.
Maintain organized electronic and physical records in accordance with SSP’s quality and documentation requirements.
Support continuous improvement by helping make instructions easier to follow, easier to audit, and more consistent across jobs.
What We’re Looking For Required
Strong attention to detail and precision.
Ability to read, follow, and document a structured technical process accurately.
Clear written communication, including the ability to explain a task so someone else can follow it.
Strong computer skills and ability to learn new systems quickly.
Reliability, follow-through, and ownership of assigned work.
Ability to work under engineering and quality direction.
Ability to ask good technical questions when information is unclear or incomplete.
Comfort working in a regulated manufacturing environment where documentation, traceability, revision control, and accuracy matter.
Ability to manage multiple documentation tasks without losing detail.
Strongly Preferred
Experience reading engineering prints, blueprints, assembly drawings, or technical drawings.
Experience with AS9100, AS9102, first article inspection, or regulated manufacturing documentation.
Experience ballooning prints or maintaining characteristic accountability.
Experience writing or updating controlled work instructions.
Experience supporting engineering change orders or document revision control.
Experience with ERP, MRP, or quality systems. JobBOSS experience is helpful.
Experience in aerospace, defense, medical, electronics, machining, cable assembly, harness assembly, or other regulated manufacturing environment.
Helpful
Exposure to GD&T.
CAD modeling or CAD viewing experience.
Experience supporting fixture assembly, prototype builds, first article builds, or production launches.
Experience with manufacturing engineering, quality engineering, inspection, or process documentation.
Experience supporting audits or customer documentation requests.
The Right Person for This Role
The right person is careful, organized, and comfortable working with technical information that must be accurate.
You may be a strong fit if you:
Notice small details that others miss.
Like making unclear information clear.
Can follow a process without skipping steps.
Are comfortable asking engineers and quality staff for clarification.
Take pride in accurate documentation.
Understand that a small documentation error can create production, quality, or customer problems.
Can balance multiple priorities while protecting accuracy.
Want to grow in manufacturing, engineering support, quality, or technical documentation.
Success in This Role Looks Like
Work instructions are clear, accurate, controlled, and usable by production.
FAI packages are organized, complete, and aligned to drawing requirements.
Ballooned prints match inspection documentation and characteristic accountability is maintained.
Routings and process documents reflect the current approved process.
Engineering changes are documented clearly and updated in the correct places.
Engineers and quality staff trust the specialist to handle documentation carefully and follow through.
Production has fewer questions because the documentation is easier to understand and use.
Customer and audit documentation is easier to retrieve, review, and defend.
Why This Role Matters
SSP works in high-reliability manufacturing, where quality and traceability are critical. A strong Engineering Support Specialist helps prevent confusion, rework, missed requirements, and documentation gaps.
This role directly supports customer confidence, production flow, quality compliance, engineering effectiveness, and readiness for regulated manufacturing requirements.
Job Type
Full-time
Work Location
In person
Syracuse, NY
Pay: $65,000.00 - $90,000.00 per year
Work Location: In person
