The Reservation Concierge Specialist (RCS) is the first and most important voice Kingdom Car Service clients interact with. This is not a call center role. It is a hospitality leadership role — you are a brand ambassador, revenue steward, detail strategist, and client advocate all at once.
As the Morning Shift RCS, you are the opening voice of the Kingdom Car Service business day. You start at 7:00 AM, pick up any overnight leads and messages from the After-Hours Protocol, and own the busiest stretch of inbound activity — when most clients are planning, booking, and confirming. At 4:00 PM, you hand off active items to the next RCS and finish the day on confirmations, follow-ups, and prep for the following day. This would require to work on weekends and would be a full-time position. Most likely the two days off will be Wednesday and Sunday. Depending on certain seasons, Sundays may be required to work due to events.
By the end of every shift, every client interaction is documented, every open quote has a clear next step, and the pipeline is set up for the next shift to pick up clean.
Your responsibilities fall into six clear areas. Every detail of how each is executed is taught in our 10-day training program — you don't need to walk in knowing any of it.
1. Discovery & Quoting
Answer every inbound call, email, and quote request with the Kingdom standard.
2. Follow-Up Discipline
Execute our structured follow-up cadence on every open quote until the client books, declines, or opts out. No leads slip through the cracks on your shift.
3. Opening the Day
Run the morning open cleanly — review overnight messages, prioritize any leads from the After-Hours Protocol, and set the tone for the day. You are the first Kingdom voice every client hears in the morning.
4. Affiliate Coordination
Coordinate nationwide bookings with our network of preferred affiliates.
5. Reputation Management
Execute post-service review follow-up with every client.
6. Documentation & Handoff
Keep CRM clean and current throughout your shift. Every follow-up, every booking, every client interaction is documented. End every shift with a clean handoff so the next shift starts strong.
WHO WE'RE LOOKING FOR
We can teach the systems. We can teach the protocols. What we're hiring for is the person.
Excellent phone presence — warm, professional, articulate, and calm under pressure.
Strong attention to detail — you catch your own mistakes before anyone else does.
Self-discipline and follow-through — you do not need to be reminded to follow up.
Professional written communication — your texts and emails sound polished and on-brand.
Comfortable with technology — you can learn and navigate multiple software platforms (full training provided) and ability to work at a computer for the entire shift is required..
Independent and decisive — you can make sound decisions without constant supervision.
Hospitable, client-first mindset — you treat every caller like a VIP, regardless of the booking size.
Resilient and persistent — you follow up consistently and professionally without becoming pushy.
Coachable and growth-oriented — you take feedback and apply it immediately.
Nice to Have (Not Required)
Experience in luxury hospitality, luxury transportation, travel, or concierge services
Familiarity with reservation or CRM systems (any platform)
Background in inbound sales or client services calls
Knowledge of the Orlando area, major airports (MCO, SFB), and travel destinations
HOW TO APPLY
If you are self-disciplined, professional, and thrive during traditional business hours — and you want to be the first great impression Kingdom Car Service makes on every client — we want to hear from you.
Send your resume and a brief cover letter about why this role interests you to: [email protected]. Please put in the subject line of the email: Indeed RCS Job Interest.
Applications are reviewed as received. We move quickly on strong candidates.
Pay: $17.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Why do you enjoy providing good customer service?
Education:
- High school or equivalent (Required)
Experience:
- customer service: 1 year (Required)
Work Location: In person
