Oversees the Splashers poolside outlet and staff to ensure overall guest satisfaction and smooth operations.
Compensation:
$20 hourly
Responsibilities:-
Primary responsibility is overseeing the Splashers poolside outlet to ensure overall guest satisfaction and smooth operations
-
Oversee the entire staff in Splashers outlet, provide friendly, efficient service, and leadership
-
Make sure the trucks are stocked, product is readily available, and backed up for service
-
Ensure proper staffing of the Ice Cream/Beverage truck readiness for the entire shift
-
POS experience necessary to train new staff. Train and coach staff, including new hires, to be courteous, engaging, and friendly
-
Greet guests promptly and professionally
-
Maintain the communication between the BOH and FOH managers during service
-
Always wear a radio to communicate with supporting departments. Address any service or guest issues, handle professionally and with courtesy
-
Make sure all orders are prepared and delivered promptly
-
Direct and support staff during service
-
Keep the Food truck area clean and always organized
-
Ensure proper opening and closing of trucks to ensure proper set-up for the next shift
-
Maintain health and safety, sanitation standards in both trucks at all times
-
Assist with POS discounts, voids, comps, and refunds
-
Oversees staff cashout process.Other duties as assigned by management
Qualifications:-
Upbeat and outgoing individual
-
Able to assist guests and possess great guest relations skills
-
Able to work positively in a fast-paced environment
-
Strong teamwork skills
-
Customer service orientation to ensure each guest has an excellent experience
-
Communicate effectively with other team members to maintain a cohesive and efficient working environment
-
Adhere to health and safety regulations and maintain a safe working environment
About Company
The Eden Resort & Suites offers a collection of unique and upscale guest rooms and suites, unsurpassed on-site recreational facilities, and an exceptional staff ready to meet guests' needs. With a 50+ year foundation as a premier destination in Lancaster, the Eden Resort is expanding its service offerings and looking for individuals to join our team.
At the Eden Resort, our core values are at the heart of all that we do and are key to our enduring success. Eden Resort team members are deeply committed to caring for every individual who crosses their path, be it a guest or fellow team member. Our dedication to caring for others is expressed by team members' generosity with their time and efforts, the pursuit of excellence in their craft, and a spirit of ownership.
BENEFITS:
-
Employee discount
-
Employee assistance program
