Front Desk Agent

White Lodging Services Corporation -
Milwaukee, WI

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Job Details

2 days ago

Benefits

Tuition reimbursement
Paid time off
401(k) matching
Referral program

Qualifications

Customer communication

Full Job Description

Description

Who We Are

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We are committed to operational excellence and delivering outstanding results across every aspect of the guest experience.

Success at White Lodging is built on accountability, performance, and execution. We set high standards, solve problems quickly, and work together to achieve exceptional outcomes for our guests, associates, and properties.

We are seeking a Front Desk Agent who is motivated by achieving goals, maintaining high performance standards, and contributing to the success of hotel operations. In this role, you will help ensure efficient front desk operations, accurate reservation management, and successful guest arrivals and departures while supporting the overall performance objectives of the hotel.

This is an excellent opportunity for individuals looking to build a career in hospitality operations, hotel management, and property leadership.

What You'll Do

Execute check-in and check-out procedures accurately and efficiently to support smooth hotel operations
Achieve high standards of front desk performance through accuracy, responsiveness, and attention to detail
Effectively manage reservations, room assignments, and guest account information to ensure operational efficiency
Resolve guest concerns promptly and decisively to achieve positive outcomes and minimize service disruptions
Maintain complete knowledge of hotel services, room inventory, rates, and amenities to support informed decision-making and operational success
Ensure all cash handling, credit processing, and accounting procedures are completed accurately and in accordance with established standards
Prioritize tasks effectively in a fast-paced environment to meet deadlines and operational objectives
Contribute to front desk productivity by maintaining organization, efficiency, and consistency throughout each shift
Support hotel performance by maintaining accurate records and protecting the security and confidentiality of guest and hotel information
Maintain lobby and entrance standards that support operational excellence and property presentation goals
Adapt quickly to changing business demands and operational priorities
Perform other duties as assigned

What You'll Bring

Strong communication skills and the ability to execute responsibilities with accuracy and professionalism
A results-oriented mindset with a focus on achieving high performance standards
Strong problem-solving skills and the ability to make effective decisions under pressure
The ability to manage multiple priorities and maintain productivity in a fast-paced environment
High attention to detail and commitment to accuracy
Personal accountability and a demonstrated ability to follow through on responsibilities
The ability to adapt quickly to changing operational needs and priorities
A commitment to continuous improvement and achieving performance goals
Previous hospitality experience is helpful but not required
Ability to stand and move at a fast pace for extended periods, with availability to work weekends, holidays, and varying shifts as business needs require

What You Can Look Forward To

DailyPay — get paid when you need it
Advanced scheduling with easy shift swapping via our app
Unlimited employee referral bonuses
401(k) with company match
Paid time off (PTO) with rollover
Complimentary wellness tools
Leadership development and tuition reimbursement
Discounts on hotel rooms, dining, and travel
Growth opportunities across multiple hotel properties in your market

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

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