The Permanent Supportive Housing (PSH) Case Manager provides comprehensive case management services to individuals and families experiencing homelessness or housing instability. The Case Manager supports clients in obtaining and maintaining permanent housing while promoting self-sufficiency, health, and overall well-being. This position utilizes a housing-first and trauma-informed approach to help clients achieve housing stability and access community resources.
SUMMARY OF DUTIES:
Responsibilities to include but not limited to the following:
- Establish a positive rapport with program participants while maintaining professional boundaries.
- Assists residents in a manner that demonstrates respect, honesty, non-judgment and empathy.
- Conducts initial telephone interviews for all referrals.
- Schedules intake interviews.
- Develops an Individual Service Plan for each new assigned program participant within ten (10) days of admission.
- Provides an orientation for new assigned program participants.
- Establishes case files for each assigned program participant. Routinely updates files as required.
- Meets with program participants assigned to caseload weekly or bi-weekly based on individual needs. Conducts and document monthly home visits, if applicable.
- Documents meetings and other information in case files to ensure they accurately reflect program participant’s progress and/or concerns.
- Provides assistance to program participants in accessing community support services as needed. Support services include but are not limited to aftercare, mental health and AA/NA meetings.
- Maintains information and assistance to program participants in accessing entitlement programs.
- Enters data, maintains statistics in the Homeless Management and Information Systems Database (HMIS) and generates reports from HMIS to the Program Manager.
- Ensures implementation of New Transitions Additional Program Rules and Universal Program Rules.
- Works with Program Manager to ensure resident handbook is routinely updated to reflect any approved changes.
- Reports programmatic needs or concerns to the Program Manager.
- Establishes and maintains professional relationships with potential employers/educational supports for clients.
- Establishes and maintains relationships with managers of employment training programs and ABE/GED programs as options for client participation.
- Gathers data from case managers to complete monthly statistical reports.
- Shares education and employment opportunities with NEBW Case Managers
- Coordinates and schedules informational and training workshops for NEBW residents that focus on education, employment and employment readiness.
- Plans and implements annual program to recognize resident educational and employment achievements and education and employment partners.
- Reports programmatic needs or concerns to the Program Manager.
- Attends trainings and meetings as required.
- Serves as a positive role model for program participants by demonstrating professional work ethics
- Perform other duties as assigned
WORKING RELATIONSHIPS:
The incumbent will maintain regular internal contact with NEW, NEXT and New Generations staff, regular contact with other social service agencies, providers.
KNOWLEDGE AND SKILLS:
Education:
- Bachelor’s Degree in social work or related field
Experience:
- Minimum of two years’ experience in case management
Knowledge/Skills:
- Excellent communication skills including verbal, written, presentation, and listening
- Must demonstrate proven ability to collaborate effectively with volunteers, all levels of staff and key stakeholders throughout the organization, community, and partner organizations
- Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
- Three years of demonstrated knowledge and experience in the field of direct services to individuals with limited income, physical disabilities, behavioral health and differing abilities, and/or history of homelessness
- Demonstrates initiative and strong leadership skills
- Substance Abuse/Recovery background
- Strong people skills and ability to work effectively with people of varying racial, ethnic, cultural, educational, and socio-economic backgrounds
- Familiar with Harm Reduction, Housing First, Critical Time Intervention, Motivational Interviewing models of service delivery
- Understanding of severe mental health, physical health, and substance abuse issues and symptoms
- Good organizational skills and detail oriented; ability to manage multiple cases efficiently and effectively.
- Strong oral and written communication skills
- Creative problem solving skills
- Ability to listen with sensitivity to other people’s feelings, needs, and point of view; demonstrate tact and courtesy in expressing opinions and ideas, projecting a positive image of New Endeavors by Women, and recognizing opportunities to enhance community relations.
- Proficient in HMIS data entry
- Computer literacy-proficient in Windows
- Must successfully pass District of Columbia and FBI background checks and other pre-employment screenings
Pay: $60,000.00 - $62,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
