Description:
Objectives: Professionally handle E-Commerce set up sheets and ensure that these set ups are executed properly to support customer’s business. Assist in inventory and pricing maintenance for E-Commerce accounts.
Responsibilities:
- Retrieve and organize Assortments posted in SPL by Director of E-Commerce.
- Validate license restrictions for each league and customer.
- Update master human PLM file with new logos and products.
- Create Image request form using master human PLM system for each project and request Images for submission to licensing.
- Formulate each customer’s set up sheet to pull in all the information needed.
- Create different set up sheets for each customer with all the information required by them.
- Prepare Mass UPC upload sheet to create UPCs for new set ups.
- E-mail completed set up sheets with Images to each E-Comm partner.
- Upload attributes and Images to customer’s portals (Belk, Dillard’s, Follett and Kohls).
- Upload UPCs and product info to GXS catalog for customer’s that use this catalog.
- Generate Inventory feed for each customer when we receive their SKUs.
- Maintain pricing files for E-Commerce customers when needed.
- Remove discontinued styles/logos from Inventory files.
- Deactivate temporary out of stock Heat Seals that can’t be converted to embroidery.
- Review fulfillment stage table for orders with errors or out of stock and communicate any cancellations to the customers via e-mail or by logging in to their 3rd party portals.
- Update SPL planner/tracker with statuses for each project.
- Assisting Kris with DTC new item set ups by creating UPCs and loading Inventory.
- Assist with setting up new E-Commerce customers.
- Handle additional duties as position evolves or as assigned.
Requirements:
Qualifications:
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High School Diploma or equivalent (Required)
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Excellent Windows navigation skills
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High Level to expert knowledge of Excel
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Proven ability to learn and use computer software
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Minimum of 2 years of customer care needed or related field experience
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Critical to meet deadlines with efficiency and accuracy
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Attention to detail is vital to job performance
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Excellent written and verbal communication skills.
