Position Summary
The focus of this position is to grow adult and girl membership and maintain a simplified volunteer process which attracts and retains volunteer talent sufficient to deliver a quality Girl Scout experience meeting and/or exceeding council Membership Strategy goals.
The Membership Specialist is responsible for generating and converting leads in order to increase girl and adult membership, meeting/exceeding girl and adult retention goals, and providing ongoing support to all volunteers in assigned geographical area, compliant with membership strategy. Responsible for timely placement of girls and adults by moving potential members through the system, finding them troops as needed, and assisting members with registration process in Volunteer Systems Schedules. Attends a variety of community opportunities to recruit girls and adults and to network and educate the public on Girl Scout membership and program opportunities.
The Membership Specialist develops and implements plans for membership extension in a variety of pathways and in diverse populations assuring Diversity, Equity, Inclusion and Racial Justice are represented in membership. Works Collaboratively with all Specialists to engage and support volunteers in the recruitment and retention of girls and adults as defined by council strategy.
Responsibilities including but not limited to:
- Works all council strategy to meet annual membership goals including new growth, renewal, and timely placement of girls and adults.
- Under the guidance of the Membership Manager, assist in the development and implementation of council and geographical membership/marketing strategies and work plans, which focus on generating leads regarding designated zip codes within the opportunity catalog.
- Recruits and supports community volunteers to build strong marketing and volunteer recruitment teams within service units.
- Works collaboratively with other Specialists to build strong, functioning volunteer teams, identifying team leaders, and evaluating existing leaders to achieve maximum performance and a satisfying volunteer experience personally and at service unit and regional levels. Initiates ongoing communication with regional volunteers on a variety of matters including, ongoing check-in and support, supervision, evaluation, recognition, and problem resolution.
- Coordinates with New Leader & Training Coordinator to identify volunteer development needs and plans to increase volunteer satisfaction and retention.
- Participates in the development, implementation and monitoring of yearly membership and marketing strategic plans and budgets to achieve organizational and regional goals. Actively participates with assigned teams for implementation of work plans and strategies.
- Organizes and coordinates information/promotional rallies or presentations for girls and adults through a variety of community venues to recruit girls and adult volunteers to provide leadership to Girl Scouts in all pathways as well as service unit and council volunteer positions.
- Manages Opportunity Catalog in Volunteer Systems in coordination with Membership Manager to ensure accurate and clean data is available to the public.
- Communicates with leaders regarding placement of girls, management of their troop online, and changes within their troop.
- Responds to automated queue tasks generated from Volunteer Systems within the established acceptable timeline.
- Performs data entry into specific data fields using database commands, formats records as necessary into the council’s integrated Volunteer Systems, and maintains confidentiality of all processed information based on standards set in the Standard Operating Procedure Manual.
- Has a clear understanding of Salesforce and the volunteer toolkit and is an active user and supporter, ensuring all leads are entered into the system while maintaining clean and accurate data.
- Cultivates and maintains strategic relationships with local schools, parent organizations and community organizations to increase visibility and meet council strategy goals.
- Collaborates with all Specialists to address diverse community needs to ensure that racial, ethnic, and socio-economic diversity of the community is reflected in the membership.
- Knowledge of and experience with Sandler Sales Techniques (or equivalent) or willing to be trained.
- Special projects and other duties as assigned by Membership Manager and/or Director of Membership & Development.
Essential functions:
- Ability to successfully complete all pre-employment and post-employment screenings including, but not limited to, a background check.
- Knowledge of and documented success with Sandler Sales Techniques (or equivalent) or willing to be trained.
- Ability to manage volunteer database and accurately and efficient use computer Salesforce or equivalent.
- Ability to efficiently use database information, produce reports, and analyze data.
- Ability to meet quotas and goals.
- Ability to follow and maintain safe working practices
- Ability to frequently operate office equipment including keyboard, copy machine, fax machine, register, and multi-line telephone
- Ability to lift and carry up to 25 pounds
- Ability to apply independent discretion within the boundaries of the position
- Maintain registration as a member of the Girl Scouts of the USA
- Possess and retain a valid driver’s license and vehicle insurance
- Provide own transportation
- Ability to travel to various event and activities, including overnights
- Ability to work various days and hours including weekends and evenings
- Ability to develop appropriate written communication and to verbally present information to large and small groups
- Ability to represent and model the mission and vision of Girl Scouts of Minnesota and Wisconsin Lakes and Pines
Qualifications:
- Bachelor’s degree in Business/Marketing/Organizational Leadership OR equivalent experience in recruitment, retention administration, and support.
- (1) year experience in membership development, recruitment, or volunteer management
- Knowledge of and experience with Sandler Sales Techniques (or equivalent) or willing to be trained.
- Advanced skills in customer service and a commitment to Diversity, Equity, Inclusion and Racial Justice. Documented experience in accurate and efficient use of computer system Sales Force or equivalent
- Ability to meet recruitment quotas and goals
Pay: $39,516.05 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Retirement plan
- Travel reimbursement
Work Location: In person
