As a trusted leader in the industry, Windy Ridge Insurance Agency is seeking a dedicated and experienced Licensed Customer Service Representative to join our dynamic team and play a key role in strengthening client relationships and ensuring long-term satisfaction. This in-office role requires a strong background in client retention, as well as a deep understanding of property and casualty insurance.
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Year-end total ranges $45,000-$65,000 with base salary, commissions, and bonus opportunities
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Paid Time Off (PTO)
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Health Insurance
Salary Range: $45,000.00 - $65,000.00 per year
Annual Base Salary + Commission + Bonus Opportunities
Performance-based Incentives
Career Growth Opportunities
Career Development
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off (PTO)
Mon-Fri Schedule
Evenings Off
Hands on Training
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Must hold a current Property & Casualty insurance license.
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Previous experience in customer retention, preferably in the insurance industry.
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Strong understanding of property and casualty insurance products and services.
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Excellent communication and interpersonal skills, with a focus on relationship-building.
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Ability to handle client concerns and provide effective solutions.
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Strong problem-solving skills and attention to detail.
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Ability to work both independently and as part of a team.
If you are a proactive, customer-focused individual with a passion for property and casualty insurance and client retention, we encourage you to apply today!
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Manage and enhance relationships with current clients to ensure high levels of satisfaction and retention.
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Provide ongoing support and service to clients, addressing inquiries, claims, and policy updates.
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Proactively assess customer needs and offer appropriate coverage solutions.
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Develop and execute retention strategies to reduce customer churn and improve satisfaction.
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Collaborate with internal teams to resolve customer concerns and ensure timely responses.
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Maintain accurate customer records and ensure all relevant documentation is up-to-date.
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Monitor and track retention goals and metrics to ensure departmental success.
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Recognize opportunities to cross-sell/up-sell current clients.
Windy Ridge Insurance Agency was founded in 2007 and is the largest and fastest-growing Allstate agency in Michigan. Located in Norton Shores, we are dedicated to providing exceptional insurance solutions to clients throughout the State of Michigan. Our agency offers a wide range of products, including auto, home, life, motorcycle, and boat insurance, as well as financial services like 401k rollovers. We are committed to building lasting relationships with our clients, ensuring they receive personalized service and coverage that meets their unique needs.
