CoverageX | Clearwater, FL (On-site) | Full-time
Schedule: Monday–Friday, 9:00 AM – 6:00 PM
The best moment in this job: a customer calls to cancel and hangs up glad they stayed. If that’s your kind of win, keep reading.
CoverageX writes vehicle service contracts and home protection plans on a month-to-month book, meaning every customer can cancel anytime. That makes retention the whole game, and the people who save customers the right way are the most valuable assets on our floor. We aren't a 200-seat, faceless call center where you'll blend in. We are a tight, high-energy team where your wins get noticed, celebrated, and paid.
What We Stand For
Honest saves and a five-star call, every time. We prioritize a supportive, respectful tone above all else—because how we treat our customers matters just as much as keeping them. If you take pride in doing right by the customer while hitting your goals, you’ll fit right in.
What You’ll Do
- Turn cancellations around: Take incoming calls, uncover the real underlying issue, solve the problem, and retain the customer.
- Master objection handling: Navigate tough conversations with confidence and present the right solution at the perfect moment.
- Manage escalations: Work proactively with at-risk accounts to find win-win outcomes.
- Drive clean results: Hit reliable save-rate targets built on transparent metrics. Your performance is tracked accurately, so your wins are entirely yours.
- Sharpen your skills: Participate in weekly call reviews and objection practice with a leadership team that still works the phones alongside you.
What We’re Looking For
- Experience in retention, save-desk, sales, or collections—anywhere you successfully kept customers from walking.
- Thick skin, a quick mind, and genuine empathy—you stay cool and professional when a caller runs hot.
- A personal five-star standard—tone, clarity, and respect matter to you.
- A hunger for performance pay—you want your paycheck to match your hustle.
- Comfort navigating CRM/ticketing systems and tracking your performance metrics.
- Bilingual (English/Spanish) is a major plus.
Pay & Commission
- Guaranteed Base Pay: $22.00/hour.
- Uncapped Commission: On top of your hourly pay, you earn a lucrative commission (save bonus) for every single account you retain. Commission is paid out weekly, so your hustle shows up on your very next check.
- Health, Dental, and Vision insurance (after 90 days).
- Paid Time Off (PTO) and paid federal holidays.
- Hands-on coaching and active mentorship invested in your career growth.
Details
- Location: Clearwater, FL — 100% on-site.
- Schedule: Monday–Friday, 9:00 AM – 6:00 PM.
How to Apply
Send your resume along with one metric you’re proud of—a save rate, a close rate, or a retention stat you personally achieved. We read every single application.
Pay: $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Call center: 1 year (Preferred)
Work Location: In person
