Job Overview
We are seeking a skilled and proactive IT Technician to maintain, troubleshoot, and support our organization's technology infrastructure. In this role, you will diagnose hardware and software issues, manage network configurations, and provide exceptional technical support to internal users. The ideal candidate is a strong problem-solver who can ensure minimal downtime and keep our digital operations running smoothly.
Key Responsibilities:
- Preserve and grow your knowledge of Support Center procedures, products and services
- Identify operational tasks that can be performed by Support Center personnel
- Collaborates with Subject Matter Experts to resolve escalated incidents, major incidents, and problems
- Perform hands-on fixes and request fulfillment at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Receive, deliver, configure, and personalize peripherals and devices for users
- Ability to interpret, improve, and run create PowerShell scripts to automate IT processes
- Perform other duties as assigned
Qualifications:
- Technical Troubleshooting: Strong hands-on experience diagnosing and repairing hardware, software, and peripheral issues (workstations, printers, devices).
- System Knowledge: Experience installing, configuring, and upgrading software, operating systems, and core applications.
- User Support: Proven ability to handle service requests, request fulfillment, and desktop-level fixes.
- Documentation & Knowledge Sharing: Ability to preserve, follow, and grow support center procedures and documentation.
- Automation: Ability to interpret, improve, and create PowerShell scripts to automate repetitive IT processes.
- Escalation Collaboration: Experience working with Subject Matter Experts to resolve major incidents and complex problems.
- Infrastructure Tasks: Ability to identify and take on operational tasks that can be shifted to Support Center personnel to streamline efficiency.
Physical Requirements:
- Ability to lift up to 50 lbs and transport devices or parts.
- Travel to client sites as required (valid driver’s license required).
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
