Drybar is the premier blowout bar. Our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all No cuts. No color. Just blowouts. It's the experience
We are growing faster than ever and recruiting amazing sales associates / customer service representatives to provide excellent customer service to our clients.
Hiring immediately! Part time and full time available! Set schedules. Paid hourly plus opportunity for commissions. Read below for more details!
Do you hold the power to…
…have fun while you work?
…make everyone smile?
…befriend strangers?
…turn around a failing customer experience?
…remember names and faces?
…do five things at one time?
If you answered YES- we want to meet you and we are hiring immediately!
Here is what Drybar Bartenders (our name for retail sales associates / customer service representatives) are responsible for each day
- Lead the client’s experience from check in to check out.
- Ensure Drybar standards are upheld, creating a memorable experience for the client.
- Set the tone of a positive shop atmosphere by approaching the day as if hosting a party.
- Ensure client information is entered with accuracy and timeliness.
- Rebook appointments during check out while addressing clients by name.
- Troubleshoot any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.
- Optimize and maximize appointments with the reservation system and ensure timely communication with superior customer service.
- Engage with clients and serve complimentary beverages.
- Maintain the highest degree of ethics when handling payments and stylist tips/commissions. Balance cash drawer at opening, close and at shift changes.
- Problem solve when faced with client concerns or operational issues, always ensure the solution is focused on providing an excellent experience to the client.
- Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.
- Maintain clear communication with Shop Management about operations
- Educate clients on Drybar products, tools, memberships and promotions.
- Uphold Drybar’s 10 Core Values.
- Arrive on time for scheduled shifts.
- Other duties and projects as assigned by Manager or Manager on Duty.
Qualifications
- 1+ years’ experience in a fast paced, customer service centric environment providing amazing customer experience
- Previous experience with Point of Sale Systems strongly preferred
- Previous salon/spa experience preferred but not required
- High school diploma or equivalent required
- Promote a professional, brand-appropriate image and maintain professional demeanor under pressure
- Strong communication skills including by phone and email
- Demonstrate leadership mentality
- Demonstrate client-first mentality
- Pleasant and positive demeanor
- Ability to multitask with ease and work at a sustained, fast pace
- Frequently required to stand and/or walk for duration of 6-8 hour long shifts
- Excellent problem solving skills – use logic and support resources to solve problems at the front desk
- Drybar follows all applicable federal, state and local laws regarding background checks
- Perform data entry tasks accurately and efficiently.
- Communicate effectively with customers through various channels, including phone, email, and chat.
- Upsell products or services to customers when appropriate.
- Analyze customer needs and recommend appropriate solutions.
- Maintain customer records and update information as needed.
Requirements:
- Previous experience in customer service is preferred.
- Strong communication skills, both verbal and written.
- Excellent phone etiquette and the ability to handle difficult or irate customers with patience and professionalism.
- Strong problem-solving skills and the ability to think critically.
- Proficiency in data entry and computer skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong attention to detail and accuracy.
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
©2026 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.Responsibilities:
- Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
Job Types: Full-time, Part-time
Pay: $12.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
