Job Description: Practice Manager (Multi-Site)
Locations: Billerica & Lowell, MA
Reports to: Principal
Focus: Profitability, Revenue Cycle Management (RCM), and Brand Reputation
The Mission
We are seeking a high-caliber, results-driven Practice Manager to lead our Billerica and Lowell healthcare facilities into a new era of profitability and clinical excellence. This is not a maintenance role; we are looking for a turnaround specialist who can bridge the gap between clinical care and business performance. You will be responsible for closing the annual revenue leak, ensuring 100% credentialing compliance, and transforming our online reputation into a powerful engine for patient acquisition.
Key Responsibilities
1. Revenue Cycle & Financial Leadership
- Close the Revenue Gap: Act as the primary liaison with our outsourced billing partner. Track Key Performance Indicators (KPIs), conduct weekly reviews of their performance, and hold them accountable to Service Level Agreements (SLAs), including achieving and maintaining a 95% Net Collection Rate (NCR).
- AR Strategy & Oversight: Collaborate with the billing vendor to execute an aggressive burn-down strategy for Accounts Receivable, specifically monitoring their progress on balances aged over 120 days.
- Audit & Compliance: Conduct weekly audits of billing entries in eCW to ensure services are billed under the correct Rendering Provider (particularly for Nurse Practitioners), thereby eliminating audit risks and credentialing-related denials.
2. Provider Accountability & Operations
- Clinical Throughput: Monitor provider productivity across both locations to ensure patient volume aligns with financial targets.
- Documentation Discipline: Hold medical providers accountable for signing clinical notes within 24 hours to prevent billing bottlenecks.
- Staff HR: Manage administrative and clinical support staff at both locations, fostering a culture of "Patient First" service combined with rigorous operational efficiency and cross training staff.
- HR: HR functions to hire, train, or terminate non-provider staff and assist in the hiring of providers.
3. Credentialing Management
- Credentialing Vendor Oversight: Serve as the internal point of contact for the outsourced credentialing vendor. Maintain a rigorous internal tracking system to monitor the vendor’s pipeline, ensuring they complete all CAQH attestations and state-specific licensing (MassHealth/Medicare) without delays.
- Internal Alignment: Ensure internal staff promptly provides the credentialing vendor with all required documentation for new hires (NPs/PAs) prior to their start dates to eliminate disallowed-claim trends.
4. Brand Reputation & Patient Experience
- Digital Growth: Execute a reputation management strategy to achieve a 4.2+ Star rating on Google, Yelp, and others.
- Review Velocity: Implement a process for the front desk to encourage satisfied patients to leave positive reviews.
- Issue Resolution: Actively monitor and professionally respond to all feedback, converting negative experiences into opportunities for practice improvement and brand loyalty.
Qualifications & Requirements
- Experience: 5+ years in medical practice management, preferably overseeing multiple sites .
- Billing Expertise: Deep understanding of eCW (eClinicalWorks) and Revenue Cycle Management. Must be able to speak the language of billers and identify coding errors.
- Credentialing Knowledge: Proven track record of managing provider enrollment for MA-specific payers (MassHealth, Fallon, WellPoint), Medicare, and commercial.
- Technology: Usage of latest technology in all aspects of practice management, patient communication and engagement, staff development and collaboration. Must have fluency in use of MS Office Suite, Teams, Zoom etc. Understand incorporate technology such as AI in practice management, use of texting and on line capturing of patient data into the workflow of the patient visit.
- Workflow Automation & Technology: Leverage EMR (eCW) capabilities, data dashboards, and modern workflow automation tools to monitor vendor performance, streamline front-desk operations, and eliminate clinical bottlenecks. Train the teach the staff to use the built in functionality of eCW for improved efficiency of operations and patient flow and patient satisfaction.
- Financial Acumen: Use Quickbooks and Ability to interpret P&L statements, AR aging reports, and productivity metrics, and projections. Manage Cash flows and account payables of the practice.
- Leadership: A history of holding high-level medical providers (MD, NP and PA) accountable to operational standards without compromising clinical relationships. Managing the non medical staff with providing leadership and accountability of the non providers and vendors for improvement of operations
Core KPIs for Success
- Financial: Increase Net Collection Rate (Specifics provided at interview)
- AR: Reduce AR (Specifics provided at interview).
- Operational: Zero denials due to "Uncredentialed Provider" or patient insurance eligibility errors.
- Reputation: Achieve a Google Business rating of 4.2 stars at both locations within 6 months.
Pay: $58,431.52 - $70,369.13 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
Work Location: In person
