Part-Time Front Desk Agent
Job Summary
We are seeking friendly, dependable, and customer-focused individuals to join our team as Part-Time Front Desk Agents. This seasonal position plays a vital role in creating memorable guest experiences by providing exceptional service from check-in through departure. The ideal candidate enjoys working with people, thrives in a fast-paced environment, and is committed to upholding Marriott's standards of hospitality.
This is a part-time position with flexible scheduling based on business needs. Candidates must be available to work evenings, weekends, and holidays.
Essential Responsibilities
- Welcome guests with a warm and professional demeanor.
- Complete guest check-in and check-out procedures accurately and efficiently.
- Process reservations, room assignments, and payment transactions.
- Answer phone calls, respond to guest inquiries, and provide information about hotel services and local attractions.
- Resolve guest concerns promptly and professionally, escalating issues when necessary.
- Coordinate with Housekeeping and Maintenance to ensure guest rooms are ready and guest requests are fulfilled.
- Maintain accurate records and balance cash and credit transactions.
- Follow Marriott brand standards, hotel policies, and safety procedures.
- Assist with other front office duties as assigned to support hotel operations.
Qualifications
- High school diploma or equivalent preferred.
- Previous customer service, hospitality, retail, or front desk experience is preferred but not required.
- Strong communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Basic computer proficiency and the ability to learn hotel property management systems.
- Ability to multitask and remain professional in a fast-paced environment.
- Must be able to stand for extended periods and occasionally lift up to 25 pounds.
Schedule
- Part-time, seasonal position
- Flexible hours based on occupancy and business demands
- Availability for evenings, weekends, and holidays is required
What We Offer
- Competitive hourly pay
- Marriott hotel discounts worldwide
- Flexible scheduling
- Supportive team environment
- Valuable hospitality experience with opportunities for future employment based on business needs and performance
If you enjoy providing outstanding customer service and want to be part of a team dedicated to creating exceptional guest experiences, we encourage you to apply for our Part-Time Seasonal Front Desk Agent position.
Pay: $15.00 - $16.00 per hour
Work Location: In person
