The Customer Service Representative is responsible for working primarily with clients. The Customer Service Representative plays a key role in long-term customer retention, and therefore should maintain an amiable, accommodating, and pleasant attitude within and outside of customer interactions. BILINGUAL MANDATORY.
Salary Range: $20.00 - $28.00 per hour
Hourly Base Salary + Commission + Bonus Opportunities
Flexible Schedule
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Bilingual
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Customer service experience
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Excellent communication skills, both verbal and written
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Ability to multi-task
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Ability to work independently as well as with a team
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Flexible and adaptable to business requirements
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Basic computer skills and knowledge
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Microsoft Word/Excel knowledge
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Providing or offering additional services to preserve customer loyalty
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Compassionate and caring
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Ability to remain calm in stressful situations
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Must hold at least a P&C insurance license
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Ability to work Saturday 9am to 1pm
Provide exceptional customer service by assisting clients with policy inquiries, billing, claims, renewals, and coverage options while ensuring accurate documentation and compliance with insurance regulations.
