Account Manager
Job Type: Full-time
Schedule: Monday - Friday, 8:30 AM – 5:00 PM
Pay: $16.50/hr
Job Description:
As an Account Manager at Adergy, you will be responsible for managing ongoing business relationships with our clients and accounts across the nation. This role blends client success with media management, as you will directly handle ad recording, editing, and scheduling for our customers. You will be the primary point of contact for our clients, balancing day-to-day relationship management with the recording, editing, and scheduling of their advertisements.
Expectations
- Exceptional Customer Service
- Self-motivated with strong initiative
- Time Management
- Organizational skills and strong attention to detail
- Open and effective communication
- Proficiency in data entry and accurate record keeping
- Familiarity with Microsoft 365 applications
- Ability to learn and master internal software and specialized audio editing tools
Responsibilities
- Managing ongoing customer relationships to ensure satisfaction and retention across accounts.
- Handling the recording, editing, and scheduling of client advertisements and audio media.
- Maintaining precise data entry and detailed records of all client requests, calls, and account changes.
- Collaborating with internal team members to ensure media is delivered and scheduled accurately.
- Responding to client queries efficiently and performing consistent customer follow-ups.
Qualifications & Requirements
- Experience in customer service, account management, or administrative support is preferred.
- Familiarity with Microsoft 365 (Teams, Outlook, etc.).
- Experience with audio recording or editing software is a major plus, though we are fully prepared to train the right candidate.
- High school diploma or equivalent.
Location & Logistics
- Ability to Commute: 3261 Gulf Breeze Pkwy, Gulf Breeze, FL 32563 (Required)
- Work Location: In person / On-site
- Travel: No travel required.
Job Type: Full-time
Pay: From $16.50 per hour
Ability to Commute:
- Gulf Breeze, FL 32563 (Required)
Work Location: In person
