JOB
Welcome!
We are delighted that you are considering becoming a volunteer with the Utilities Department at City Hall!
The Utilities Department strives to support our volunteers and deliver excellent training to allow you to succeed in your volunteer position. By sharing your skills and experience with us and our community, you join others in making a difference every day. Your volunteer devotion to the Utilities Department provides customer service and helps community members and guests that come in or contact City Hall.
Here is a brief list of the Volunteer tasks and responsibilities with the Utilities Department: -Answer Phones, transfer when appropriate. -Process over the phone credit card payments -Direct Citizens to appropriate departments in City Hall -Contact Admin when appointments Arrive -Sort incoming mail -Scan and save documents for retention.
It is our desire that your volunteer experience with the Utilities Department will be both exciting and rewarding. Thank you again for giving your time and sharing your talents. Please click apply to learn more about our volunteer opportunities.
EXAMPLE OF DUTIES
City of Oak Harbor Volunteer Rights & Responsibilities
As a Volunteer, I have a right to:
- expect adequate training and orientation so I know what the expectations and responsibilities
are of my position;
- expect to be given the tools and resources I need to perform my job and to be given assistance
in learning the various duties and tasks of my position whenever I ask for help;
- expect honest and open communication from my supervisor and the employees of the City of Oak
Harbor at all times regarding my volunteer duties and tasks as well as policies and procedures of
the Utilities Department;
- expect encouragement and guidance from my supervisor on performing my job to the best of my
ability;
- be trusted with confidential information required to perform my duties and to be trusted to do
the work required of the position;
- be recognized for the work I am doing for the Utilities Department and to participate in a
performance evaluation with my supervisor once a year;
- expect that I will be placed in a position that suits my skills, talents and desires and also
the right to leave a position, with support from my supervisor, if I choose not to continue in the
position.
As a Volunteer, it is my responsibility to:
- be on time for my volunteer shift and to make arrangements with my supervisor if I am absent due
to illness or vacation;
- follow guidelines and procedures for my volunteer position and know the expectations of my
volunteer position;
- attend regular team meetings and all training sessions related to my volunteer
position;
- continue to learn about services provided by the City of Oak Harbor so I
can be informed and provide accurate information about the City to citizens and visitors no matter
what my volunteer position is;
- maintain confidentiality regarding member information and donations;
- record my volunteer hours to turn in a paper timesheet to my supervisor or to the Coordinator of
Volunteer Resources;
- communicate openly and honestly with my supervisor and the employees of the City
at all times regarding my volunteer duties and tasks;
- bring any issues, problems, or concerns I have about my volunteer position to the attention of
my supervisor or directly to the Coordinator of Volunteer Resources.
The Five Standards of Excellence of City Volunteers
1) We Impact Our Community in a Positive, Friendly Way
While performing our volunteer duties, we volunteers will be mindful that we are representatives of
the City of Oak Harbor and will conduct ourselves in such a way as to uphold the mission of our
organization to positively impact our community by creating opportunities for healthy aging through
social engagement, physical well- being, civic involvement, creativity, and lifelong learning. A
positive attitude and friendly manner will be the norm for us volunteers, not the exception.
2) We Strive To Be the Best That We Can Be
As volunteers we understand we are performing duties and tasks to assist the employees in running
the day-to-day business of the City or in carrying out a special event. To this end, we will work
to the best of our abilities to perform these duties and tasks of our volunteer assignments. We
will continually learn about the programs and services offered by the City so we can be accurate
and informative when sharing information about the organization.
3) We Provide “Above & Beyond” Customer Service
As volunteers we will strive to provide “above and beyond” customer service to citizens and
visitors at City Hall. We “go the extra mile” in providing good customer service to everyone we
encounter on our volunteer shift.
4) We Respect and Uphold Confidentiality
As volunteers we recognize that we are often privy to confidential information about citizens and
visitors of the City and we agree to keep confidential all information we come across while
performing our volunteer duties, including, but not limited to, health issues, mailing addresses,
email addresses, phone numbers, birth dates, monetary donations, etc. We do not participate in
gossip or idle talk about any citizens or visitors or staff at the City while on a volunteer shift.
5) We Are Accepting of All People at All Times
As volunteers we will be accepting of gender, race, religion, sexual orientation, class, and ethnic
differences of all persons we encounter while performing our volunteer duties. We
will treat all persons with respect and kindness at all times while on a volunteer shift.
SUPPLEMENTAL INFORMATION
Working Environment and Physical Demands:
The physical demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job. Reasonable accommodation may be provided to enable individuals to perform the essential functions.
Work is primarily performed in an office environment with frequent interruptions, supporting staff and the public. Work requires the ability to communicate information and ideas so others understand, ability to observe details at a close rangeability to interact with individuals in person and on the telephone; operate a personal computer, telephone system, and other typical office equipment, as well as the ability to remain stationary for extended periods of time and to walk throughout the facilities including climbing stairs. Work requires reaching, twisting, turning, kneeling, bending, squatting, and moving up to ten (10) pounds.
Safety Statement:
We expect employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and the City’s Accident Prevention Program (APP). This includes, but is not limited to, actively identifying, and correcting potential hazards that may affect employee and public safety, including those identified by co-workers. Leading by example to promote a positive culture of workplace safety through everyday action, emphasizing safe completion of work throughout all aspects of developing and carrying out work plans.
