Field Service Technician (Intermediate Level)
Company Overview
Equipment Management Service and Repair (EMSAR), headquartered in Wilmington, Ohio, is a rapidly growing national technical services company providing maintenance, repair, and installation services to OEM partners within the healthcare industry.
EMSAR’s service offerings include:
- On-site technical field support (maintenance and repair)
- FDA field change orders and recalls
- Equipment installation
- FDA compliance and validation services
- Technical training and education
Position Summary
This intermediate-level field position is responsible for performing preventive maintenance, and repair on hospital beds.
EMSAR provides all necessary tools and paid technical training.
This position is Monday-Friday, business hours.
Key Responsibilities
- Perform on-site preventive maintenance and repairs on hospital beds.
- Provide intermediate-level engineering and technical service support to customers.
- Manage and complete assigned work orders using EMSAR’s service management platform (ServiceMax). Approximately 25% of daily work involves documentation and system updates.
- Maintain consistent communication with dispatchers to coordinate work assignments and scheduling.
- Perform additional duties as assigned by supervisors or management.
- Maintain a professional appearance and well-organized tools and equipment while representing EMSAR.
- May be assigned to work regularly at designated client facilities.
Qualifications & Skills
Technical and Analytical Skills
- Ability to read and interpret technical documentation, service manuals, safety procedures, and operational guidelines.
- Knowledge of commonly used field service engineering practices, procedures, and equipment.
- Intermediate-level troubleshooting and technical repair skills.
Communication & Interpersonal Skills
- Strong verbal and written communication skills.
- Ability to maintain positive working relationships with internal teams and external clients.
Organization & Time Management
- Ability to prioritize tasks, plan work efficiently, and manage time effectively.
- Capable of working independently with limited supervision while following established guidelines.
Minimum Education & Experience
Option 1
- High School Diploma or equivalent
- 2–4 years of technical or field service experience
OR
Option 2
- Associate’s degree or trade/technical school certification
- 1+ year of technical experience (internship, apprenticeship, or externship acceptable)
Additional Requirements:
- Valid driver’s license and proof of liability insurance
- Ability to operate personal, fleet, or rental vehicles
Work Environment & Physical Requirements
- Frequent standing, walking, bending, squatting, and stair climbing while performing service work.
- Extended periods of computer use for service documentation and reporting.
- Ability to use both hands to handle tools and small components without restriction.
- Ability to lift up to 50 lbs and move equipment up to 125 lbs.
- Regional travel, including day and occasional overnight trips
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Referral program
- Tools provided
- Vision insurance
Work Location: In person
