Job Overview
We are seeking an energetic and motivated Retail Customer Service Associate Lead to join our dynamic team! In this pivotal role, you will serve as a frontline ambassador for exceptional customer experiences, leading by example in delivering outstanding service while managing daily store operations. Your leadership will inspire your team, foster a welcoming environment, and ensure smooth store functions. This position offers an exciting opportunity to develop your management skills while making a positive impact on our customers and community. The ideal candidate is passionate about retail, possesses strong communication skills, and thrives in a fast-paced environment.
Duties
- Lead and supervise retail sales associates, providing guidance, coaching, and training to enhance team performance and customer service standards
- Manage daily store operations including inventory control, merchandising, stocking, and ensuring the store remains organized and inviting
- Oversee cashiering activities, including cash handling, POS system operation, and pricing accuracy to guarantee seamless transactions
- Assist with recruiting efforts by participating in interviewing prospective employees and supporting onboarding processes
- Coordinate shift schedules, monitor sales goals, and implement operational procedures to maximize efficiency and sales growth
- Conduct employee orientation sessions to familiarize new team members with company policies, product knowledge, and customer service expectations
- Utilize negotiation skills to resolve customer concerns effectively while maintaining positive relationships and promoting loyalty
Skills
- Proven experience in retail management or supervisory roles within the retail industry sales team management environment
- Strong leadership abilities with excellent managerial communication skills and team management expertise
- Proficiency in POS systems, inventory management software, and basic bookkeeping or payroll processes
- Exceptional customer service skills with phone etiquette and the ability to handle diverse customer needs in multiple languages (bilingual/multilingual capabilities preferred)
- Effective organizational skills with attention to detail in merchandising, stock control, and operational procedures
- Ability to perform retail math calculations accurately for pricing, budgeting, and sales analysis
- Experience in training & development initiatives focused on enhancing team skills and operational knowledge
Join us as a Retail Customer Service Associate Lead where your enthusiasm fuels our success! Bring your leadership talent, passion for retail sales, and dedication to creating memorable shopping experiences. We’re committed to supporting your growth through ongoing training & development opportunities while fostering a vibrant team environment. If you’re ready to lead with energy and make a difference every day — apply now!
Pay: $23.14 - $27.87 per hour
Expected hours: No more than 38.0 per week
Work Location: In person
