THE NITTY-GRITTY (The Essential Job Duties) Including but not limited to:
This role will work closely with Executive Housekeeper/Director-Housekeeping to:
- Responsible for verifying invoices, receiving, and distribution of specialty items. Participate in weekly quality verification inspections by Linen Company to verify quality. Verifies that all ECO Lab, AMMCO, Masterpiece, E&E Kitchen Services and Brady Linen/Industries (including deep cleaning, marble restoration, drapes, and sheers maintenance) services meet housekeeping standards by visually inspecting completion of rooms, signing work order once work has been verified, and updating tracking system
- Hire, train, evaluate and supervise staff to ensure that all employees receive proper training and resources to accomplish established objection
- Conduct periodic inspections of facility to ensure that cleanliness standards are met, and deficiencies are noted and corrected
- Meet and assist guests with questions or problems to resolve situations, ensuring guest satisfaction while maintaining service within policy guidelines
- Develop and monitor daily staffing schedule to ensure adequate staffing for completion of all work according to established quality levels
- Develop, implement, and conduct staff training programs to ensure employees are well-trained in all areas of cleaning standards and techniques, proper and safe use of machines and chemicals, and customer services standards
- Assist in developing and maintaining Housekeeping Department operating procedures to ensure effective execution of work
- Define facility problems related to structure, equipment, and plumbing, and direct and schedule the repairs, ensuring that all repairs are completed according to established schedule
- Perform scheduled inventory counts of all hard and soft goods to ensure property inventory level, protection of assets, and facilitation of the ordering process
- Updates Executive Housekeeper and Director-Housekeeping on a periodic basis as to all aspects of operations
- Establish, implement, and maintain department objectives, standards, guidelines, budget, scheduling, PTO, FMLA, schedule training/classes for Team Members and other administrative processes to achieve proper management of the department
- Research, analyze, and make determinations regarding new equipment and amenities to ensure purchases are within budget, safety, and service objectives
- Research, evaluate, and implement programs to promote facilities and profitability in all areas of responsibility
- Implementing and completing housekeeping projects as directed
- Relieves coordinator in emergency situations at management's discretion
- Effectively utilize an electronic device to confirm completion of tasks and/or keep communication with Housekeeping
- Other duties and responsibilities assigned by management
WHAT IT TAKES (The Qualities We Look For)
- Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
- Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
- Strong communication and presentation skills to all levels of management
- Creativity and innovation are essential!
- Ability to think outside the box and approach all issues with a completely fresh approach
- Ability to anticipate needs and over deliver wherever possible
- Candidates must think on their feet and use their initiative to solve problems and deliver solutions
- Excellent customer relations, communication, presentation, and organization skills of utmost importance
- Able to change direction and work on multiple project aspects at once
- Enthusiastic, passionate, able to inspire and motivate others
- Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, Innovative, Original, and Personable, and striving to deliver high quality and brilliant customer service
MUST HAVE'S
- Bachelor's degree in business or Hotel Administration is preferred, or an associate's degree and 4 years related housekeeping experience
- Always communicate effectively, with guests as well as all levels of employees
- Observe and direct actions of subordinates
- Ability to inspect rooms and count inventory
- Review and comprehend all necessary documentation
- Effectively and efficiently move from floor to floor as needed
- Must possess effective written and oral communication skills
WOULD BE NICE TO HAVE'S
- Proven leadership skills. These skills are typically acquired through a minimum of 2 years' experience in management/lead position housekeeping, or equivalent experience in hotel housekeeping, as well as two years' experience in customer service areas
- Experience in property management systems (LMS) and HOTSOS
- Proven leadership and mentoring skills
- Demonstrate knowledge of housekeeping policies and procedures
- Effective communication skills
THE WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role requires:
- Work is performed in the housekeeping office and throughout the resort
- Must be tolerant to varying conditions of sound level, temperature, illumination, and air quality
- You may come into contact with pet hair/dander
- The sound level in the work environment is usually moderate
- Constant contact with executives, department management, applicants, employees, and guests
- Prolonged sitting or standing and mobility
- Bending and reaching
- Transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs. and carts weighing 100 lbs.
- Strong eye/hand coordination
- Use of standard office equipment
- Basic math
- Ability to distinguish letters, numbers, and symbols
- Ability to comply with Policies and Procedures, job description, daily memorandums, chemical labels (MSDS) and other instructions
VALUABLE TRAITS
- 50% logical / 50% creative / 100% AWESOME
- Enjoy working with a team and alone as the situation dictates.
- Adaptive, Flexible!
- Embody "great attitude."
- Unwavering integrity and endless work ethic.
- Appreciate constructive feedback, as well as graciously providing the same.
- Tenacious and self-motivated
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*
