Position Overview
The Customer Service Associate provides friendly, accurate, and timely support to Savannah Bee Company customers by phone and email. This on-site role handles routine customer needs, processes requests, documents interactions, and escalates more complex issues to the Customer Service Manager.
Responsibilities:
- Answer customer phone calls and emails in a professional and timely manner.
- Help customers with product questions, orders, shipping, tracking, returns, exchanges, and account information.
- Assist customers with completing Corporate Gift orders
- Process returns, refunds, replacements, and other customer requests according to company procedures.
- Enter accurate customer and order information and document each interaction.
- Resolve routine questions and complaints and escalate complex or unresolved issues to the Customer Service Manager.
- Maintain knowledge of Savannah Bee Company products, promotions, and policies.
- Work with other departments when needed to complete customer requests.
- Meet expectations for attendance, response time, accuracy, professionalism, and service quality.
- Perform additional related duties as assigned.
Requirements and Skills
- Ability to work on-site in Savannah, Georgia, and maintain regular, reliable, and punctual attendance.
- Clear, friendly, and professional verbal and written communication skills.
- Comfort using computers, email, and web-based systems, with the ability to learn new systems.
- Ability to enter information accurately, stay organized, and follow established procedures.
- Ability to remain patient and helpful when assisting customers with questions or concerns.
At Savannah Bee, our people are passionate, collaborative, and committed to making every interaction count. We believe the best work happens when talented people come together with a shared purpose, support one another, and aren't afraid to roll up their sleeves. Every role plays an important part in helping us share the magic of the hive with customers across the country.
Equal Opportunity Employment
Savannah Bee Company is committed to fostering an inclusive and diverse workplace where all individuals are valued and respected. Pre-employment background checks are conducted for this position. We welcome applications from all qualified candidates who meet the minimum qualifications for the role.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
