Departmental Objective
To support the “Students First” philosophy by providing exemplary service and support to increase the ease of the registration and matriculation of students. To promote the success of CNU students as we assist them in achieving their goal of graduation.
Purpose of the Position
Under the supervision of the Assistant Registrar and Manager of Veterans Affairs Education Benefits, this position will serve as the primary contact for students using VA education benefits (500+ students) and serve as the primary School Certifying Official. This position will provide consultation and guidance to students using VA education benefits and will be a liaison between students and the Veterans Affairs Administration. The position will review claims for such benefits, submit certifications/verifications each semester, and assist students with questions related to VA benefits, in-person, over the phone, and via email. Works independently on the day-to-day operations of addressing the needs associated with the U.S. Department of Veterans Affairs benefits, Federal policies, and state and institutional policies and regulations as related to students of military families. The position prepares records for state and federal audits (VA Compliance Surveys) as requested by the Assistant Registrar and Manager of Veterans Affairs Education benefits. This position reviews data to ensure program and student eligibility and reports any discrepancies as appropriate. It is expected that this position become familiar with and can successfully interpret and communicate complex University policies and federal laws, such as the Family Educational Rights and Privacy Act. Uses independent decision-making and problem solving within complex guidelines. This position assists in other areas of the Office of the Registrar as needed.
Knowledge, Skills, and Abilities Related to Position
- Ability to interpret and communicate complex policies, procedures, rules, and regulations
- Ability to work independently with detailed information
- Demonstrated ability to work cooperatively with and provide excellent customer service to a diverse population
- Strong computer skills for data entry tasks, account reconciliation, and business correspondence with a keen attention to detail
- Proficient in Microsoft Office and Google products
- Strong oral and written interpersonal communication skills
- Excellent organizational skills
Education, Experience, Licensure, Certification Required
Education:
High school graduate or equivalent education/experience that equates to a high school diploma
Experience:
- Experience working in a customer service related field
- Experience with recordkeeping and/or documentation
Additional Consideration(s)
Experience:
- Experience working with confidential information
- Experience working with veterans’ affairs or other government regulated programs
- Experience with and knowledge of chapter benefits within the VA system
- Experience with higher education and university policies and procedures
Salary Information
Salary $41,121 to $50,259, Commensurate with Education and Experience
CNU Information
This position includes Commonwealth of Virginia and Christopher Newport University employee benefits. CNU offers a comprehensive benefits package to include retirement plans, medical, dental, vision, and a variety of other options. Available leave includes vacation, sick time, personal time, and volunteer/service leave. State employees are eligible for discounted travel, banking, legal and retail services, among others. To view more information about our benefits, please visit https://cnu.edu/hr/benefits/.
