Job Title: Patient Services Representative II
Location: Onsite | 215 Pesetas Ln, Santa Barbara, CA 93110W2 Rate:25/hr
Sutter Provides all Equipment
Requirements:
High school diploma or equivalent education/experience
1+ year of recent patient services or healthcare experience
Experience with patient registration, check-in, appointment scheduling, and information verification
Experience with Electronic Health Record systems and accurate patient documentation
Basic knowledge of insurance policies, patient billing, and authorization requirements
Proficiency in Microsoft Word, Excel, and Outlook
Ability to manage high call volumes, competing priorities, interruptions, and deadlines
Ability to protect PHI and follow organizational, state, and federal compliance requirements
Preferred Requirements:
Experience with outpatient radiology or diagnostic imaging services
Experience with diagnostic imaging scheduling work queues and referral processing
Experience with proactive patient outreach and provider communication
Ability to resolve standard scheduling or registration issues using established procedures
Experience supporting backlog reduction and referral-to-exam turnaround improvements
Summary / Duties:
The Patient Services Representative II supports Radiology operations as a primary contact for patients and providers. Responsibilities include answering high-volume calls, scheduling diagnostic imaging exams, managing work queues, conducting proactive outreach, and helping reduce a backlog of more than 12,000 pending imaging orders. The representative greets and checks in patients, verifies demographics, medical history, insurance coverage, and required authorizations, and updates registration information in the EHR. Additional duties include responding to patient and provider questions, collecting applicable payments, prioritizing routine and urgent requests, maintaining organized records, and resolving standard scheduling issues. This role requires accurate documentation, professional communication, collaboration with Radiology staff, protection of PHI, and compliance with established policies and regulatory requirements.
Pay: $22.00 - $25.00 per hour
Work Location: In person
