Account Program Specialist

Nextech -
Melbourne, FL

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Job Details

Full-time
$45,000 - $65,000 a year

Benefits

Opportunities for advancement

Qualifications

Managing customer accounts
Customer behavior analysis
Increasing user engagement
Microsoft Excel
Customer relationship building
Email customer support
Customer retention strategy
Accounts receivable management
Phone communication
Presentations for conferences or internal meetings
Regulatory compliance
Customer satisfaction tracking
Performance Reporting
Metrics Reporting
Mid-level
Managing clients in a customer support role
Client invoicing
Task prioritization
Desktop applications
Organizational skills
Productivity software
Cross-functional collaboration
Account management experience
Communication skills
Cross-functional communication

Full Job Description

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

Engages with customers daily to ensure high satisfaction and resolve concerns promptly
Builds and maintains relationships with key customer contacts and decision-makers
Acts as the main point of contact, addressing and resolving customer issues in a timely
manner
Implements strategies to enhance customer engagement and satisfaction
Analyzes customer feedback and data to identify opportunities for improvement
Collaborates with internal teams to ensure customer needs are met and exceeded
Provides regular updates and reports on customer experience metrics and performance
Identifies and capitalizes on opportunities to improve customer engagement
Ensures compliance with relevant policies, procedures, and regulations
Proactively communicates to ensure customer satisfaction with current services
Supports Strategic Account Managers (SAMs) in identifying strategic growth areas
Manages billing, AR, and provides updates, including ETAs and notes, in a systematic
manner
Ensures adherence to preventative maintenance schedules
Attends monthly tactical meetings with customers to discuss open work orders, quotes,
and other relevant topics
Completes assigned tasks in a safe, accurate, thorough, and alert manner
Upholds Company policies and procedures
Works in a professional manner with managers, supervisors, coworkers, customers, and
the public
Must be available to respond to phone calls and emails during evening hours, as business needs require, ensuring timely and professional communication.
Other related job duties as assigned

Intermediate proficiency with Microsoft Office suite of applications (Word, Excel,
PowerPoint, etc.)
Excellent communication and presentation skills
Ability to develop and maintain strong customer relationships
Ability to operate with a high degree of autonomy and professionalism
Exceptional collaborative team-oriented communication skills
Ability to interface across all levels of the organization
Demonstrate strong customer service skills and ability to proactively address customer
issues and concerns
Ability to organize and prioritize work schedules to meet deadlines and business needs
Ability to thrive in a dynamic and fast-paced environment
Able to prioritize duties and manage multiple projects from start to finish with minimal
supervision
Must possess the ability to take initiative to complete assignments and job
responsibilities with minimal supervision
Exceptional attention to detail and excellent organizational skills

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