Follow the Yellow Brick Road to a dynamic career in Destination Retail Management! We are seeking a high-energy, guest-centric leader to join our team as the Gift Shop Operations Lead/Weekend Manager.
This is not a quiet storefront or a passive desk job—it is a fast-paced, high-volume role where you will drive sales, manage daily gift shop operations, and lead a part-time team. As the operational backbone and friendly face of our bustling landmark gift shop, you’ll ensure every shopper—from local families to international tourists—discovers the perfect keepsake and leaves with an unforgettable experience. If you thrive in retail environments, love merchandising and team leadership, and want a job where no two days are the same, we want to hear from you.
Customer Service & Front-of-House
- Guest Experience: Manage admissions, ticketing, and guest orientation, keeping lines moving efficiently during high-volume tourist days.
- Conflict Resolution: Act as the primary point of contact for guest complaints, rapid problem-solving, and de-escalating difficult customer situations during peak seasons.
Day-to-Day Operations
- Financial Oversight: Execute precise daily and weekly financial reporting, including cash drops and register reconciliations.
- Daily Maintenance: Maintain the presentation of museum ensuring it is always polished and ready for guests.
- Logistics: Oversee online sales, receive and process inventory, and keep the stockroom organized and efficient.
Training & Staff Leadership
- Team Mentorship: Supervise, mentor, and train our part-time team, fostering an accountable, positive, and organized work environment.
- Floor Coaching: Lead by example during chaotic peak hours, guiding staff on how to manage high-volume crowds with composure and grace.
Gift Shop Presentation
- Merchandising & Sales: Oversee daily gift shop presentation, visual merchandising, and restocking to maximize revenue and assist guests.
- Inventory Control: Monitor stock levels on the floor and maintain an organized inventory display.
What It Takes to Thrive
- Brains, Heart, and Courage: The Brains to manage precise financial data, the Heart to respect pop-culture history, and the Courage to lead a team through chaotic peak hours.
- Composure Under Pressure: Thrives in a high-volume, fast-paced environment. You can maintain your composure, smile, and professionalism even when the gift shop is packed.
- Rapid Problem-Solving: The ability to pivot instantly from a quiet administrative task to a "cyclone" of busy tourists, unexpected operational hitches, or difficult customer situations.
- Reliability: Exceptional punctuality and a professional demeanor as a key leader in one of USA Today’s top ten pop culture museums.
Job Requirements
- Experience: Minimum 2 years of experience in retail management, hospitality, tourism, or museum services preferred.
- Tech Skills: Proficiency in basic math, POS systems, and general computer competency (Microsoft Excel experience is highly preferred).
- Communication: Exceptional interpersonal skills with the ability to confidently manage both guest expectations and staff accountability.
- Physical Demands: Ability to stand and walk for extended periods, climb stairs, and lift/carry up to 40 lbs. during inventory shipments. Ability to tolerate seasonal temperature fluctuations.
Pay: From $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
