Job Summary:
We are looking for an experienced and customer-focused Powersports Service Advisor to join our team. This position is ideal for someone with a strong background in BMW, Ducati, Triumph, and Can-Am motorcycles and vehicles. As a Service Advisor, you will act as the key liaison between customers and our service department—ensuring an exceptional service experience from check-in to pick-up. If you're passionate about the powersports industry and thrive in a fast-paced, team-oriented environment, we want to hear from you.
Responsibilities:
- Greet customers warmly and create a positive first impression
- Accurately document customer concerns and vehicle symptoms
- Schedule and manage service appointments efficiently
- Prepare repair estimates and secure customer approvals
- Coordinate with technicians to ensure timely and accurate repairs
- Keep customers informed on vehicle status and repair progress
- Recommend additional services or accessories when appropriate
- Handle payments and perform cash or card transactions
- Maintain accurate service records and customer communication logs
Requirements:
- Previous experience as a Powersports or Motorcycle Service Advisor preffered
- In-depth knowledge of BMW Motorrad, Ducati, Triumph, and Can-Am products and systems
- Strong customer service and communication skills
- Ability to clearly explain technical information to non-technical customers
- Proficient in handling cash and POS transactions
- Experience with Lightspeed EVO or similar dealership management software
- Organized, detail-oriented, and able to multitask in a high-volume setting
- Positive attitude and strong work ethic
What We Offer:
- Competitive compensation and benefits package
- Opportunities for career growth in a growing dealership
- A dynamic, enthusiastic team environment
- Employee discounts on parts, accessories, and services
Join our team and become part of a dealership that shares your passion for performance, precision, and customer satisfaction. Apply today!
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have experience using Lightspeed EVO or another dealership management system?
- Do you have previous customer service experience?
- Do you have experience in the automotive or powersports industry?
- Are you comfortable using computers for everyday work tasks?
License/Certification:
- Driver's License with motorcycle endorsement (Preferred)
Ability to Commute:
- Colorado Springs, CO 80905 (Required)
Ability to Relocate:
- Colorado Springs, CO 80905: Relocate before starting work (Required)
Work Location: In person
