First Gold Gaming Resort
Join our team at First Gold Gaming Resort!
We’re looking for a friendly, energetic Guest Services Associate | Hotel & Casino who enjoys working in a fast-paced, guest-focused environment. If you love helping people, creating memorable experiences, and being part of a lively resort atmosphere, this could be the perfect fit.
This is more than a front desk job—you’ll be a key part of the guest experience across our hotel, casino, and Player’s Club operations.
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Welcome guests with a positive, professional attitude
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Handle hotel check-in and check-out efficiently and accurately
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Assist with reservations, questions, and guest requests
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Enroll guests in the Player’s Club and issue membership cards
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Explain rewards programs, promotions, and casino offerings
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Make announcements over the PA system as needed
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Stay informed on resort events, entertainment, and promotions
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Assist guests with directions and property navigation
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Resolve guest concerns with professionalism and care
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Support special events, promotions, and resort activities
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Work closely with your team to deliver a smooth guest experience
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Strong customer service skills and a friendly, outgoing personality
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Excellent communication and attention to detail
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Ability to multitask in a fast-paced environment
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Comfortable using computers and learning new systems
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Team-oriented mindset with a positive attitude
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Must be 21 years of age or older
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Ability to obtain and maintain a South Dakota Gaming License
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Fast-paced, engaging work environment—no two days are the same
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Opportunity to interact with guests from all over
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Supportive team atmosphere
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Work in a fun, resort-style hospitality setting
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Be part of a team that values guest experience and energy
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Job Type: Full-time or Part-time
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Pay: $17.00 – $18.00 per hour
If you’re ready to bring energy, professionalism, and great service to a dynamic hotel and casino environment, we’d love to meet you.
#hc257400
