BASIC FUNCTION
As a Laundry Attendant, you will be expected to wash, dry, and fold hotel linens and towels.
ORGANIZATIONAL RELATIONSHIPS
-
Reports to: Hotel Housekeeping Supervisor
SPECIFIC DUTIES AND RESPONSIBILITIES
-
Wash, clean, dry, and fold numerous hotel linen and laundry items.
-
Sort the laundry items according to material and color.
-
Perform floor sweeps, removing soiled linen, garbage from floor buggies and HK carts
-
Arrange clothes in the laundry room as per the specifications.
-
Wrap the laundry items for pickup or delivery.
-
Update the laundry list and record it on a daily basis.
-
Maintain cleanliness in the laundry room.
-
Assist fellow laundry attendants in loading and unloading laundry washers and dryers.
-
Maintain inventory level which includes detergents, sewing machines, detergent cakes, and others. Keep it updated on a regular basis.
-
Stock linen rooms, HK carts to appropriate, predetermined par levels
-
Respond to customer complaints in a professional manner.
-
Provide various other laundry services if required.
STANDARDS OF PERFORMANCE
-
Extensive experience in using laundry detergents and cleaning equipment.
-
Ability to work long hours as well as work on weekends if required.
-
Well versed in using laundry equipment and maintaining the types of equipment.
-
Ability to lift heavy materials and objects.
-
Quick decision-making skills.
-
A problem solver.
-
Great customer service skills.
-
Good written and verbal communication skills.
-
Physically fit.
-
Ability to calculate effectively using basic arithmetic skills.
-
Excellent time management skills.
-
Extraordinary team management skills.
-
Excellent attention to detail.
EDUCATION, TRAINING AND EXPERIENCE
-
High school diploma or equivalent.
-
Sufficient education and literacy are needed to identify and read product labels and to communicate with guests about job-related needs.
-
Ability to read, write, speak, understand, and communicate in basic English preferred.
-
Prior experience as a Laundry Attendant or a similar position in the hospitality industry will be considered.
MENTAL AND PHYSICAL REQUIREMENTS
-
Prolonged periods standing and walking and frequently pulling, pushing, and bending.
-
Must be able to lift up to 15 pounds at times.
-
Willingness to work a rotation seven-day work cycle with occasional afternoon shifts.
WORKING ENVIRONMENT AND CONDITIONS
-
Loud noise levels from laundry room.
EQUIPMENT AND TOOLS
